Looking for a job

glen caceres

@glencaceres

Message

I support customers and keep business communications organized across channels.

Philippines

Message

What I'm looking for

I'm looking to transition into a Virtual Assistant role where I can support businesses with administrative tasks, customer service, email management, scheduling, data entry, and digital organization.

I've supported customers in the BPO industry through phone, email, and chat, handling inquiries while maintaining accurate records and a positive customer experience.

At Concentrix in Davao City, I handled retail and sales support, including billing concerns, invoicing, collections, account management, dispute resolution, and customer retention.

At Siblings International Business Solutions, I supported patient communication, insurance verification, claims follow-ups, dental team coordination, documentation, and case tracking.

I'm transitioning into a Virtual Assistant role where I can apply my customer support, email management, data entry, calendar scheduling, CRM, and digital organization skills to help businesses run smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Siblings International Business Solutions

Dec 2023 - Aug 2024 (8 months)

Handled customer inquiries, billing concerns, and disputes while maintaining accurate records and meeting performance metrics. Provided email and chat support, managed escalations, and ensured compliance with documentation standards.