Shenlie May Lasap

I’m a detail-oriented and reliable Virtual Assistant with experience in appointment scheduling, dental insurance verification, customer service, data entry, and administrative support. I focus on managing daily operations, handling client communications, and ensuring accurate, efficient workflows.

In my most recent role as a Virtual Dental Receptionist, I managed appointment scheduling, confirmations, and rescheduling while performing dental insurance verification and eligibility checks. I handled inbound and outbound calls professionally and maintained accurate patient records and data entry to support smooth daily operations with dental offices.

Before that, I worked as a Customer Service Representative where I provided support via phone, email, and chat, resolved concerns efficiently, and maintained high customer satisfaction scores. I also built strong documentation habits by recording interactions accurately in CRM systems, and I developed front-desk excellence through guest check-in/out, reservations, and organized records during my front office role.