Edward Vincent Reola
@edwardvincentreola
Customer service representative at Quantrics who resolved customer inquiries and reduced website queue traffic.
PhilippinesWhat I'm looking for
At Quantrics, I resolved daily customer inquiries through a ticketing system, including billing, technical, change-request, and escalation issues. I also entered customer data into the CRM and generated leads through LinkedIn outreach and email campaigns.
As an Orthodontist Admin Virtual Assistant, I supported patient inquiries and follow-ups, scheduled appointments, and prepared patient documents. I also entered patient data into Excel and organized workflow templates to help the team retrieve records quickly.
Experience
Work history, roles, and key accomplishments
Orthodontist Admin Virtual Assistant
Virtual Assistant
Sep 2024 - Jul 2026 (1 year 10 months)
Provided email support for patient inquiries and follow-ups using Gmail and the clinic's CRM. Scheduled appointments and coordinated calendar meetings for the orthodontist using Google Calendar.
Chat/Call Customer Service Representative
Quantrics
Jul 2022 - May 2024 (1 year 10 months)
Resolved daily customer inquiries using the ticketing system, reducing website queue traffic and improving response time. Handled billing, technical, change-request, and escalation issues, and entered customer data into the CRM.
Student Assistant
Universidad de Sta. Isabel
May 2020 - Jun 2021 (1 year 1 month)
Managed incoming calls, organized files, and sorted mail using Microsoft Office. Created lesson handouts and presentation slides with Google Docs, and welcomed office visitors.
Education
Degrees, certifications, and relevant coursework
Universidad de Sta. Isabel
Bachelor of Science, Entrepreneurship
2017 - 2021
Bachelor of Science in Entrepreneurship from Universidad de Sta. Isabel, Naga City, from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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