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janet ndungu

@janetndungu

Executive Virtual Assistant specializing in customer support and procurement efficiency.

Kenya
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What I'm looking for

I seek executive assistant or customer support roles where I can streamline operations, optimize procurement, and deliver measurable cost and efficiency improvements within a collaborative, growth-oriented team.

I am an Executive Virtual Assistant with over three years of experience anticipating needs and proactively solving challenges for busy executives.

I manage calendars, travel, email, projects and procurement while delivering measurable results: I reduced procurement costs by 20%, cut customer complaints by 25%, improved procurement cycle efficiency by 15% and reduced excess inventory by 42%.

I am proficient with QuickBooks, SAP and Tally for finance and inventory workflows, and use Asana, Trello, Slack and Google Workspace to coordinate teams and streamline processes. I hold a Certificate in Virtual Assistance from ALX Africa and a BA in Business Management from Mount Kenya University.

I volunteer with Women With A Heart, supporting 40+ college women in career-building programs. I seek roles where I can support executives, optimize operations and drive measurable efficiency improvements.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ALX Africa logoAA

ALX Africa

Certificate, Virtual Assistant

2025 -

Completed a Certificate program in Virtual Assistant focusing on administrative and customer support skills.

Mount Kenya University logoMU

Mount Kenya University

Bachelor of Arts, Business Management

2017 - 2021

Completed a Bachelor of Arts in Business Management with coursework in business operations and management from September 2017 to December 2021.

Tech stack

Software and tools used professionally

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janet ndungu - Virtual Assistant, Customer Support - Oshwal Academy | Himalayas