janet ndungu
@janetndungu
Executive Virtual Assistant specializing in customer support and procurement efficiency.
What I'm looking for
I am an Executive Virtual Assistant with over three years of experience anticipating needs and proactively solving challenges for busy executives.
I manage calendars, travel, email, projects and procurement while delivering measurable results: I reduced procurement costs by 20%, cut customer complaints by 25%, improved procurement cycle efficiency by 15% and reduced excess inventory by 42%.
I am proficient with QuickBooks, SAP and Tally for finance and inventory workflows, and use Asana, Trello, Slack and Google Workspace to coordinate teams and streamline processes. I hold a Certificate in Virtual Assistance from ALX Africa and a BA in Business Management from Mount Kenya University.
I volunteer with Women With A Heart, supporting 40+ college women in career-building programs. I seek roles where I can support executives, optimize operations and drive measurable efficiency improvements.
Experience
Work history, roles, and key accomplishments
Virtual Assistant, Customer Support
Oshwal Academy
Nov 2022 - Jan 2025 (2 years 2 months)
Managed procurement budgets, vendor SLAs and executive support tasks while handling customer inquiries across channels; reduced procurement costs by 20% and cut customer complaints by 25%.
Customer Support & Operations
Cajma Pavings Limited
Mar 2021 - Oct 2022 (1 year 7 months)
Planned purchases, managed procurement budgets and inventory forecasting while supporting customers and operations; improved procurement cycle efficiency by 15% and reduced excess inventory by 42%.
Procurement Buyer & Customer Care
Nairobi Premier Academy
Sep 2019 - Mar 2021 (1 year 6 months)
Managed purchasing and returns for ~1,000 students and staff, controlled inventory using QuickBooks and Tally, and negotiated favorable vendor terms to optimize costs and fulfillment.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant
2025 -
Completed a Certificate program in Virtual Assistant focusing on administrative and customer support skills.
Mount Kenya University
Bachelor of Arts, Business Management
2017 - 2021
Completed a Bachelor of Arts in Business Management with coursework in business operations and management from September 2017 to December 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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