Lilian Wanjiru

I am an Executive Virtual Assistant known for my high responsiveness, initiative, and discretion. My expertise lies in calendar coordination and workflow optimization, utilizing tools such as Google Workspace, Microsoft Suite, and Trello. Trusted by executives, I deliver seamless support without the need for micromanagement, ensuring that their focus remains on leading effectively.

In my current role as a Finance Administrative Assistant at Mellisa II Hotel, I resolved 95% of customer payment and booking issues independently, significantly enhancing guest satisfaction scores. I streamlined internal admin scheduling, improving team response times by 50%. My calm and accurate execution in a fast-paced environment has earned me a reputation for reliability and integrity.

Previously, I owned a business and served as a bookkeeper, where I coordinated vendor logistics and maintained a proactive task system that reduced last-minute issues. My volunteer experience as a Finance Assistant with the Kiambu County Government further honed my skills in organizing financial records and liaising with vendors. I am passionate about making things happen behind the scenes to support leadership.