Open to opportunities

Janet Kolade

@janetkolade

Message

I resolve customer issues across chat, email, phone, and social media.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote customer support role where I can resolve customer issues across multiple channels, collaborate with a remote team, and deliver clear, empathetic support in a fast-paced environment.

I've supported customers for Safari Support, Jumia Nigeria, and MarketAlliance Network Limited across live chat, email, phone, social media, and outbound calls. I resolve account, payment, verification, application-use, and product-support issues while documenting interactions accurately in CRM and support tools.

I'm fluent in English and work in French, bringing clear, empathetic communication to fast-paced remote teams. I use Slack, Jira, Google Workspace, Voiso, and customer support platforms to troubleshoot concerns, escalate complex cases, and help maintain customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

MarketAlliance Network Limited

Jul 2025 - Jul 2026 (1 year)

Delivered proactive customer support through outbound calls, providing accurate product information and resolving customer concerns. Maintained accurate customer records and collaborated with remote team members to ensure timely resolution.

Outbound Calling Customer Support CRM Slack Remote Team Problem Solving Customer Retention