Oluwatosin Oyegoke
@oluwatosinoyegoke
Customer support specialist driving retention through CRM, troubleshooting, and data-informed service.
NigeriaWhat I'm looking for
I am a customer support specialist with over two years of hands-on experience delivering technical support, live chat, and inbound service across fast-paced e-commerce and tech environments.
I have consistently used CRM and ticketing systems to manage interactions, maintain near-perfect data accuracy, and improve first-contact resolution rates, contributing to retention gains of about 15%.
My work includes customer journey mapping, segmentation, and collaboration with product and technical teams to turn support data into actionable improvements, delivering estimated engagement and support strategy lifts of around 10%.
I bring strong interpersonal communication, time management, and troubleshooting skills, and I seek roles where I can continue to optimize customer experience through data-driven support and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
NewAge Mobile Tech
May 2025 - Present (1 year 1 month)
Supported customer-brand feedback loop and conducted journey mapping that increased engagement ~10% and contributed to retention improvements; performed CRM-driven data analysis to refine support strategies and assist upselling campaigns.
Customer Service Agent
Jumia Nigeria
Sep 2024 - May 2025 (8 months)
Provided live chat support handling ~30 inquiries daily, improving CSAT and achieving high first-contact resolution while accurately logging interactions and surfacing product feedback to teams.
Customer Service - Inbound
Jumia Nigeria
Jan 2024 - Sep 2024 (8 months)
Handled inbound customer calls for inquiries, billing, technical support and complaints, aiming for First Call Resolution and accurately logging interactions to inform product/process improvements.
Customer Service Associate
Dala Tech
Feb 2023 - Sep 2023 (7 months)
Managed over 20 client accounts remotely, improving retention by ~15% through product walkthroughs, personalized support, and coordination with technical teams to reduce resolution time.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science in Education, Health Education
Completed a Bachelor of Science in Education with a focus on Health Education at Olabisi Onabanjo University.
Availability
Location
NigeriaAuthorized to work in
Job categories
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