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Janet KizitoJK
Open to opportunities

Janet Kizito

@janetkizito

Senior executive assistant and IT-enabled customer support professional, driving efficient operations, data accuracy, and digital growth.

Kenya
Message

What I'm looking for

I’m looking for a role where I can support leadership and customers end-to-end—owning operations, data accuracy, and digital customer communication—so we deliver exceptional service, faster workflows, and measurable growth in a supportive, fast-paced team.

I’m an IT and customer service professional with a strong background in administrative support, data management, and client relations. I streamline workflows, resolve technical and service issues, and keep operations running smoothly in fast-paced, multicultural environments.

As an Executive Assistant at MoraalMerchantsLTD, I oversee operations for Lulu Organics, including product sourcing, pricing, and fulfillment for online orders. I manage social media marketing and customer communication, design promotional graphics using Canva, monitor inventory levels, and analyze sales performance to adjust strategies and improve visibility.

I also bring a digital performance mindset from my Virtual Assistant experience. At the DBZShopifyStore, I optimized Shopify product listings and implemented SEO strategies to increase website traffic, streamlined order processing and shipping workflows to reduce delivery time, and improved customer support efficiency—driving measurable gains in satisfaction and sales.

With experience spanning AI research and data annotation, ICT supervision, and executive support for a CEO/CFO, I’m detail-oriented, adaptable, and committed to professionalism. I enjoy turning information into action—whether through documentation, quality assurance, or improving systems—so teams can move faster with confidence.

Experience

Work history, roles, and key accomplishments

ML

Executive Assistant

Moraal Merchants Ltd

Sep 2023 - Sep 2025 (2 years)

Oversee operations for Lulu Organics, managing product sourcing, pricing, inventory updates, and online order fulfillment. Handle social media marketing and customer communication while creating branded promotional graphics in Canva and using sales performance to adjust marketing strategy.

AV

Graphic Designer (Cipher)

ALX Ventures

Sep 2024 - Nov 2024 (2 months)

Designed branding assets (logos and social media templates), improving visual identity by 40%. Built user-friendly website layouts and UI/UX designs that increased visitor engagement by 25% and improved user satisfaction ratings by 30%.

BU

Executive Assistant

Betadata Insights USA

Jan 2020 - May 2022 (2 years 4 months)

Provided executive support by managing CEO/CFO schedules, coordinating meetings, handling confidential communications, and streamlining operations to improve productivity. Digitized systems and automated workflows to reduce costs, improved IT/HR/data processes, and ensured 99% accuracy in reporting and documentation.

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology logoJT

Jomo Kenyatta University of Agriculture and Technology

IT, Information Technology

2015 - 2018

Grade: PASS

Activities and societies: N/A

Studied Information Technology at Jomo Kenyatta University of Agriculture and Technology from 2015 to 2018.

MS

Mititi Secondary School

KCSE (B-), Secondary Education

2008 - 2012

Grade: B-

Completed KCSE at Mititi Secondary School, achieving a B- grade.

Coursera logoCO

Coursera

Google Cybersecurity Diploma, Cybersecurity

Completed the Google Cybersecurity Diploma through Coursera.

Tech stack

Software and tools used professionally

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