Janet Kizito
@janetkizito
Senior executive assistant and IT-enabled customer support professional, driving efficient operations, data accuracy, and digital growth.
What I'm looking for
I’m an IT and customer service professional with a strong background in administrative support, data management, and client relations. I streamline workflows, resolve technical and service issues, and keep operations running smoothly in fast-paced, multicultural environments.
As an Executive Assistant at MoraalMerchantsLTD, I oversee operations for Lulu Organics, including product sourcing, pricing, and fulfillment for online orders. I manage social media marketing and customer communication, design promotional graphics using Canva, monitor inventory levels, and analyze sales performance to adjust strategies and improve visibility.
I also bring a digital performance mindset from my Virtual Assistant experience. At the DBZShopifyStore, I optimized Shopify product listings and implemented SEO strategies to increase website traffic, streamlined order processing and shipping workflows to reduce delivery time, and improved customer support efficiency—driving measurable gains in satisfaction and sales.
With experience spanning AI research and data annotation, ICT supervision, and executive support for a CEO/CFO, I’m detail-oriented, adaptable, and committed to professionalism. I enjoy turning information into action—whether through documentation, quality assurance, or improving systems—so teams can move faster with confidence.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Moraal Merchants Ltd
Sep 2023 - Sep 2025 (2 years)
Oversee operations for Lulu Organics, managing product sourcing, pricing, inventory updates, and online order fulfillment. Handle social media marketing and customer communication while creating branded promotional graphics in Canva and using sales performance to adjust marketing strategy.
Graphic Designer (Cipher)
ALX Ventures
Sep 2024 - Nov 2024 (2 months)
Designed branding assets (logos and social media templates), improving visual identity by 40%. Built user-friendly website layouts and UI/UX designs that increased visitor engagement by 25% and improved user satisfaction ratings by 30%.
Virtual Assistant
DBZ Shopify Store
Sep 2023 - Jun 2024 (9 months)
Optimized Shopify product listings and implemented SEO strategies, increasing website traffic by 35%. Streamlined order processing and shipping workflows, reducing delivery time by 20% and improving customer support efficiency with a 25% increase in customer satisfaction.
Virtual Assistant (AI)
HCLAIDevelopment / MeddisSist.co
Jun 2023 - Aug 2023 (2 months)
Conducted AI research and data annotation to improve model accuracy by 20%, and supported algorithm optimization that enhanced system performance by 30%. Led QA test cycles to reach a 95% success rate in AI projects and produced end-user documentation to improve clarity and usability.
Intern
Hand in Hand Eastern Africa
Aug 2022 - May 2023 (9 months)
Trained rural communities on sunflower cultivation, improving project participation by 30%. Achieved a 100% loan recovery rate through diligent outreach and community engagement, and implemented digital marketing strategies that increased online engagement by 25%.
Enumerator
Dataworld Research Ltd
Jun 2022 - Jun 2022 (0 months)
Conducted 50+ interviews for the Hand in Hand agriculture project, achieving 98% data accuracy. Ensured 100% on-time data submission, identified key data-collection challenges with actionable feedback, and improved the data upload process efficiency by 15%.
Executive Assistant
Betadata Insights USA
Jan 2020 - May 2022 (2 years 4 months)
Provided executive support by managing CEO/CFO schedules, coordinating meetings, handling confidential communications, and streamlining operations to improve productivity. Digitized systems and automated workflows to reduce costs, improved IT/HR/data processes, and ensured 99% accuracy in reporting and documentation.
ICT Supervisor (Kisii)
Kenya National Bureau of Statistics
Jul 2019 - Sep 2019 (2 months)
Supervised census enumerators, achieving a 98% data collection accuracy rate. Trained supervisors and enumerators to increase productivity by 25%, implemented IT contingency plans to minimize technical issues during data collection, and ensured sensitive data security and compliance with privacy standards.
ICT Intern
Kisii Teaching and Referral Hospital
Sep 2016 - Dec 2016 (3 months)
Provided hardware and software support, reducing system downtime by 15%. Updated hospital databases weekly to improve data accessibility by 20%, assisted with CCTV installation to strengthen security, and documented IT support requests with a 100% resolution rate within deadlines.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
IT, Information Technology
2015 - 2018
Grade: PASS
Activities and societies: N/A
Studied Information Technology at Jomo Kenyatta University of Agriculture and Technology from 2015 to 2018.
Mititi Secondary School
KCSE (B-), Secondary Education
2008 - 2012
Grade: B-
Completed KCSE at Mititi Secondary School, achieving a B- grade.
Coursera
Google Cybersecurity Diploma, Cybersecurity
Completed the Google Cybersecurity Diploma through Coursera.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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