Ms Mbugua

Provided administrative support and conducted cold calls to generate leads, increasing productivity by 30%. Managed client inquiries through various channels, enhancing customer satisfaction by 25%. Conducted market research and optimized CRM systems, improving data accuracy by 40%.

Managed a client portfolio, driving new business opportunities and securing long-term partnerships, resulting in a 20% sales growth. Led a team to implement quality control measures, improving project success rates and client satisfaction.

Led recruitment processes, optimizing job advertising and placement strategies to secure over 100 successful hires. Achieved a 90% retention rate by aligning talent with client needs.

Coordinated interviews and streamlined onboarding for over 400 new hires, ensuring cultural alignment and reducing turnover time. Achieved an 85% retention rate through effective onboarding processes.

Analyzed extensive tourism data to support budget planning and collaborated on an automated data collection system, significantly reducing transport expenses and improving response times.

Completed a Bachelor’s Degree in Economics and Statistics, focusing on data analysis, economic theory, and statistical methods. Developed strong analytical skills and the ability to interpret complex data sets, which are essential for informed decision-making in business contexts.