Open to opportunities

Esther Mugaru

@esthermugaru

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Executive Virtual Assistant with 8+ years supporting remote teams and high-volume operations.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can run high-volume executive workflows—calendars, inboxes, research, documentation, and customer communication—across time zones while using process improvement and AI-assisted tasks to drive efficiency.

I’m an Executive Virtual Assistant with over 8 years of experience supporting both remote and on-site teams in fast-paced environments. I manage schedules, maintain accurate records, and support day-to-day operations while keeping confidentiality and deadlines front and center.

In my current role, I manage high-volume inboxes and calendars, organize digital information with strong attention to detail, and coordinate meetings across multiple time zones. I also conduct online research and prepare structured summaries, reports, and documentation to support decision-making.

I’ve consistently focused on customer communication and service quality, maintaining over 95% customer satisfaction by handling inquiries efficiently and professionally. I’m recognized for accuracy, organization, and critical thinking—especially when processing information or completing prompt-based, instruction-driven tasks.

Previously, I led a beauty and fashion retail business as Founder & Operations Lead, overseeing daily operations, inventory coordination, supplier and order workflows, and client issue resolution. Earlier roles as an Administrative Officer and Administrator & Customer Success Manager strengthened my ability to organize operations, train users on ERP processes, and partner with teams to solve system challenges.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Remote

Jan 2024 - Present (2 years 5 months)

Managed high-volume inboxes, calendars, scheduling, and operational workflows for remote professionals. Coordinated cross-time-zone meetings, completed research and structured documentation, and maintained 95%+ customer satisfaction while handling confidential information.

Executive Support Calendar Management Online Research Confidentiality Digital Documentation Workflow Management

AI Data Annotation Specialist

Imerit Technologies

Feb 2026 - Apr 2026 (2 months)

Reviewed and labeled image data for AI and machine learning projects while meeting accuracy and quality standards. Followed detailed annotation guidelines, identified visual inconsistencies, and supported remote data validation and QA workflows within set deadlines.

Data Quality Assurance Data Validation Remote Collaboration

Founder & Operations Lead

Dazzle Collection

Jan 2020 - Jan 2024 (4 years)

Founded and managed a beauty and fashion retail business, overseeing daily operations, customer support, and inventory coordination. Tracked sales, maintained digital records, resolved customer issues, and coordinated suppliers and order processing to improve operational efficiency.

Retail Operations Customer Support Order Processing Supplier Coordination Documentation Workflow Optimization

Administrative Officer

Foton East Africa

Jan 2013 - Jan 2019 (6 years)

Reviewed service bookings and operational records to ensure accurate categorization and coordination of tasks. Resolved customer issues, supported reporting and document tracking, and supervised the workshop team to help ensure quality delivery.

Service Booking Review Task Coordination Administrative Documentation

Customer Success Manager

Biashara Cloud

Jan 2012 - Jan 2013 (1 year)

Trained users on ERP systems and supported structured digital processes for clients. Managed client inquiries, documented system challenges, and worked with technical teams to deliver clear, instruction-based responses.

Customer Success Management Client Inquiries