Open to opportunities

Janet Ameh

@janetameh

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Customer support specialist and virtual assistant focused on outbound sales, lead qualification, and CRM accuracy.

Nigeria

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What I'm looking for

I seek a full-time remote role where I can apply outbound calling, lead qualification, and CRM expertise, with clear targets, collaborative culture, and opportunities to improve conversion and customer satisfaction.

I am a results-driven customer support specialist and virtual assistant with strong experience in high-volume outbound calling, lead generation, and CRM documentation. I consistently meet or exceed daily and weekly performance metrics by following scripts and adapting effectively during off-script conversations.

In remote roles I have managed prospect engagement, qualified leads for handoff, resolved customer inquiries across phone, email, and chat, and maintained 100% accuracy in CRM logging. I also handle administrative tasks including scheduling, email management, and data entry to support business operations.

My professional ethos centers on clear communication, reliability, and measurable performance—improving lead conversion and customer satisfaction through timely follow-up and precise record-keeping.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Nemora Business Hub

Jan 2023 - Present (2 years 11 months)

Manage high-volume outbound calls to engage prospects, qualify leads, and transfer qualified customers while consistently meeting performance metrics and maintaining accurate CRM records.

Outbound Calling Lead Qualification CRM Customer Support Data Entry VoIP Performance Tracking

Current

Virtual Assistant

Current

Self-Employed

Jan 2021 - Present (4 years 11 months)

Provide remote administrative and customer support services including email management, appointment scheduling, data entry, and multi-channel client follow-up to support business operations.

Scheduling Data Entry Google Workspace Microsoft Office Zoom