Open to opportunities

Jamil Bates

@jamilbates

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I build global learning programs that accelerate onboarding, engagement, and workforce performance.

United States

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What I'm looking for

I’m looking to lead enterprise learning, digital adoption, and workforce transformation initiatives where I can connect learning strategy, technology, performance data, and people development to measurable business outcomes.

At T-Mobile, I lead global learning and development initiatives that improve onboarding, workforce readiness, and employee engagement at scale.

I optimized a $23M OpEx budget to deliver $3.5M in annual savings, led AI role-play onboarding for 70,000 professionals, and reduced new-hire ramp-up from 10 to 8 weeks. I also managed an $18.5M procurement and LMS integration across eight digital platforms, increasing engagement by 20%.

I’ve led a 33-person learning team through a virtual training transformation that expanded onboarding capacity 5x and reduced customer wait times by 15%.

Earlier at T-Mobile, I directed frontline readiness for 200,000 employees during a major merger, used performance data to sustain First Call Resolution above 80%, and delivered process improvements across more than 12 product launches. I bring a people-centered approach to learning strategy, digital adoption, operational execution, and leadership development.

Experience

Work history, roles, and key accomplishments

Director, Learning & Development

T-Mobile

Jan 2021 - Jan 2026 (5 years)

Optimized a $23M OpEx budget by aligning digital learning transformation with global investment strategies, driving $3.5M in annual savings and accelerating new hire time-to-ramp. Directed AI role-play integration for new hire onboarding, boosting practical application confidence by 89% for 70,000 professionals within the education program.