Katie Tonda

Elevated Talent & Development into a strategic enterprise capability, recognized for delivering scalable, high-impact solutions that advance organizational effectiveness and talent growth. Designed and implemented Goosehead's inaugural enterprise-wide Managing Performance framework, achieving 100% participation in year-end reviews and goal setting across all functions.

Deployed enterprise system simulation platform, generating 40K+ completions and reducing AHT by 27 seconds within 30 days, improving staffing efficiency and service levels. Reengineered the largest onboarding program, cutting training duration by one full day and reclaiming 23K+ hours in workforce capacity.

Delivered integrated training solutions to internal field teams and 200K+ retail partner representatives, ensuring consistent brand messaging and sales enablement. Built and institutionalized a national retail training framework, streamlining project intake, prioritization, and lifecycle visibility.

Led the design and rollout of the remote agent onboarding program, generating $750K in annual savings and accelerating virtual readiness. Built and scaled a Leadership Academy for frontline leaders, improving engagement, and performance, and earning Top 125 Hall of Fame recognition.

Completed a Master of Science degree focusing on adult education and performance improvement. Gained expertise in designing and implementing effective learning and development strategies.

Earned a Bachelor of Arts degree with a dual focus on Mass Communications and Marketing. Developed a strong foundation in communication strategies and market analysis.