Christie Dalke

Lead a 600+ employee Customer Experience Center supporting Account Care, Tech Care, Loyalty, and Virtual Retail operations. Responsible for operational excellence, customer experience, employee engagement, leadership development, performance management, and cross-functional execution.

Under my leadership, Salem has delivered top-tier national performance, including #3 national NPS ranking in 2025

I was promoted to Director in supporting training and development programs for the customer care and retail lines of business. I led the L&D strategy, program design, and curriculum delivery for a global network of 70,000 employees worldwide and develop learning solutions that reduce skill gaps and improve customer experiences.

Key Accomplishments:
•  Led T-Mobile's first transition to AI-fueled

I oversaw the learning and development operations for the Customer Care division at the nation’s 2nd-largest wireless carrier, where I managed training design, implementation, and execution, multimedia development, leadership development, program reporting and analytics, and training environment maintenance for 14,000 call center agents and 4,000 leaders worldwide. I supervise a 90-person team acr

Served on the leadership team for the $26B T-Mobile/Sprint merger, driving capability integration and change management across two organizations. Managed a $10M budget and led a team that grew to 30 across managers, program managers, and individual contributors.

Led and developed a team of 15 Trainers and Training Assistants to enhance employees' skills, knowledge, and performance. Consulted with site leadership to tackle deficiencies with a customized approach to frontline leadership.

As a consultant, I assisted local companies and industry leaders by providing custom training, consulting, and executive coaching solutions. This focused approach enabled clients to build strong organizations, top-performing teams, and best-in-class learning and development solutions.

In this role, I served as an internal consultant and subject matter expert on performance improvement solutions, coaching, and training. I supported more than 150 call center representatives and leaders to identify training gaps and leadership needs.

Key Accomplishments:

• Partnered with national curriculum design and marketing teams to design, implement, and facilitate continuing education se

I supervised a training and quality team that prepared and delivered learning sessions on customer service and sales topics. By identifying skill gaps and implementing new customer service processes, I helped equip professionals with the skills and strategies needed to be successful in their roles.

Earned a Bachelor of Applied Science in Organizational Development.