Thomas Gannon
@thomasgannon
I lead enterprise learning programs that build leadership capability and drive behavior change through measurable delivery.
United StatesWhat I'm looking for
I’m a learning and leadership development leader with 15+ years designing, facilitating, scaling, and continuously improving enterprise learning programs. I build leadership capability, strengthen service delivery, reinforce operational standards, and drive behavior change—grounded in clear expectations, strong learning journeys, and consistent reinforcement.
At The Cigna Group, I’ve owned the strategy, design, facilitation quality, governance, adoption, measurement, and continuous improvement for leadership programs supporting frontline leaders through senior leaders. I partner with senior leaders, HR business partners, Operations, and cross-functional stakeholders to diagnose capability gaps, define success, and deliver scalable learning resources—while also serving as a lead facilitator for executive onboarding and experiential learning across domestic and international markets.
I’m especially proud of measurable impact: I owned Cigna’s Senior Leader Orientation, improving senior leader readiness and efficiency by 40%, and I achieved 98% completion rates with an average NPS of 94. I also integrate AI-enabled tools (including Copilot and ChatGPT) to create scalable development resources and improve learner engagement, building train-the-trainer practices and reinforcement strategies that make leadership development stick.
Experience
Work history, roles, and key accomplishments
Led, facilitated, and continuously improved enterprise learning and leadership development programs for frontline leaders, managers, directors, and senior leaders across multiple business areas. Owned Senior Leader Orientation strategy, design, governance, and continuous improvement, integrating AI-enabled tools (Copilot and ChatGPT) to support scalable delivery; achieved 98% completion and an ave
Senior Manager, Leadership Development
Express Scripts
Jan 2016 - Jan 2019 (3 years)
Designed and implemented structured onboarding, transition, and leadership development programs for newly promoted and externally hired leaders within a 27,000-employee organization. Built and facilitated blended experiences, learning labs, and train-the-trainer sessions aligned to competency frameworks, outcomes, learning transfer, and evaluation metrics.
Director, Learning & Leadership Dev
Suddenlink Communications
Jan 2014 - Jan 2016 (2 years)
Designed and deployed enterprise leadership, service delivery, and frontline enablement programs serving 1,400+ supervisors through executives across 16 states. Managed a $1.5M development budget and led needs analysis to align development investments to high-ROI opportunities; sales onboarding initiatives reduced account executive turnover from 55% to 25% in one year.
Manager, Learning & Leadership Dev
Suddenlink Communications
Jan 2012 - Jan 2013 (1 year)
Redesigned legacy training and implemented milestone-based learning journeys supporting 6,500 employees. Focused on structured development to reinforce leadership and operational readiness at scale.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Science, Marketing
Earned a Bachelor of Science degree in Marketing.
Association for Talent Development (ATD)
Certified Professional in Talent Development (CPTD), Talent Development
Certified as a Certified Professional in Talent Development (CPTD) through ATD.
EQ-i 2.0
EQ-i 2.0 Certified Facilitator and Coach, Emotional Intelligence
Completed EQ-i 2.0 certification as an Emotional Intelligence facilitator and coach.
Clifton Strengths
Clifton Strengths Certified Facilitator and Coach, Leadership Strengths
Certified as a Clifton Strengths facilitator and coach.
Availability
Location
United StatesAuthorized to work in
Job categories
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