Kelly Nicholas

Leading enterprise learning strategy and governance, implemented a learning metrics platform and scalable instructional design framework to improve training quality and alignment with business goals across six departments.

Built a comprehensive 10-week Disability Claims onboarding program that reduced time-to-first-claim from 16 weeks to 5 weeks and created scalable templates that cut foundational build time by 50%.

Designed and implemented enterprise learning solutions and KPI-driven measurement strategies to improve employee performance and learning program effectiveness across Claims.

Led training strategy for a software rollout in Disability Claims, conducted skill gap analyses, and improved new-hire curriculum to accelerate time-to-productivity.

Developed employee and leadership development programs that increased engagement and expanded internal talent pipelines, including targeted programs for recent graduates to accelerate role readiness.

Supported development and talent pipeline for ~700 employees, redesigned curricula to shorten training from 24 to 16 weeks and led emerging leadership programs and recruitment initiatives including military job fair outreach.

Led a team of catastrophe adjusters during large-scale disaster response, overseeing deployment, performance, and development to ensure timely claims handling and high customer service standards.

Completed a Bachelor of Arts in Criminal Justice, graduating in December 1999.