Kelly Nicholas

Responsible for leading the Talent Brand & Workforce Strategy at OneAmerica Financial with ownership of recruiting, sourcing, workforce strategy and the candidate experience.

Leading enterprise learning strategy and governance, implemented a learning metrics platform and scalable instructional design framework to improve training quality and alignment with business goals across six departments.

Built a comprehensive 10-week Disability Claims onboarding program that reduced time-to-first-claim from 16 weeks to 5 weeks and created scalable templates that cut foundational build time by 50%.

Led training strategy for a software rollout in Disability Claims, conducted skill gap analyses, and improved new-hire curriculum to accelerate time-to-productivity.

Designed and implemented enterprise learning solutions and KPI-driven measurement strategies to improve employee performance and learning program effectiveness across Claims.

Developed employee and leadership development programs that increased engagement and expanded internal talent pipelines, including targeted programs for recent graduates to accelerate role readiness.

Supported development and talent pipeline for ~700 employees, redesigned curricula to shorten training from 24 to 16 weeks and led emerging leadership programs and recruitment initiatives including military job fair outreach.

Led a team of catastrophe adjusters during large-scale disaster response, overseeing deployment, performance, and development to ensure timely claims handling and high customer service standards.

Completed a Bachelor of Arts in Criminal Justice, graduating in December 1999.