jamie scott

I’m a customer-focused professional with more than 10 years of combined experience in healthcare, customer service, and small business management. I build strong relationships, solve problems with empathy, and deliver dependable service in fast-paced environments.

For the past several years, I’ve led Crowned Creations by Jay LLC as the founder and owner, managing client appointments weekly, handling scheduling and documentation, processing payments, and maintaining bookkeeping and business records. I communicate with customers daily across phone, text, and online channels, resolve concerns professionally (including refunds or future service credits when appropriate), and create positive customer experiences that drive repeat business.

Earlier, I worked as a phlebotomist at Labcorp for five years, providing compassionate patient service while performing specimen collection, accessioning, and accurate electronic documentation. I also coordinated appointments and worked closely with physicians, nurses, and administrative teams, and I’m known for learning new systems quickly and staying professional under pressure.