Open to opportunities

Tonye Barango

@tonyebarango

Customer support and virtual assistant with 10+ years’ experience resolving issues and optimizing workflows for clients.

Mexico

Message

What I'm looking for

I’m looking for full-time remote work as a Virtual Assistant or Client Support Specialist, where I can handle customer inquiries, resolve service concerns, manage workflows, and use tools like Zendesk and Trello to support clients and teams.

I’m a dedicated professional with over 10 years of experience in customer service, administrative support, and client relations. I focus on seamless communication, fast service recovery, and keeping workflows organized so clients and teams always know what’s next.

In call center and client services roles, I managed high-volume inbound and outbound calls and handled claims, service inquiries, and order/support coordination. I’m comfortable documenting resolutions in CRM tools, tracking interactions, and maintaining a high standard of written and verbal communication.

I bring strong operational discipline to remote work—handling data entry, scheduling, documentation, and workflow optimization. I’ve used Zendesk, Trello, Microsoft Teams, and Google Workspace to manage tasks, coordinate across teams, and improve issue handling and turnaround times.

I also support team performance by training new hires and sharing best practices in fast-paced environments. I’m available for full-time remote opportunities where I can independently execute, collaborate effectively, and consistently exceed performance targets.

Experience

Work history, roles, and key accomplishments

Freelance Administrative Support

Freelance

Provided freelance administrative support while creating content and managing social media and online communities. Supported audience engagement through ongoing community management and content updates.

Administrative Support Content Creation Social Media Management Community Management Community Engagement

Medical Laboratory Assistant II

Edwards-Elmhurst Health

Provided client support and service recovery, coordinating communication between medical staff and patients. Managed administrative work including data entry, scheduling, and documentation, and supervised phlebotomy, order entry, and courier operations.

client support Service Recovery Data Entry Scheduling Documentation Order Entry Workflow Optimization Communication

Claims & Authorization Rep

America Home Warranty

Managed high-volume inbound and outbound calls to assist homeowners with claims and service inquiries. Tracked interactions in CRM tools, documented resolution strategies, and collaborated with vendors to resolve billing and authorization concerns.

Call Center Operations Claims Support Authorization CRM Customer Retention

Laboratory Assistant I

Edwards-Elmhurst Health

Handled specimen processing and order management while maintaining accurate documentation. Provided patient and professional customer service, organized workflows and schedules, and trained new personnel in a fast-paced environment.

Specimen Processing Order Management Customer Service Scheduling Training Interpersonal Communication Documentation

Phlebotomy Technician

Provena Medical Center

Served as a liaison between the laboratory and clients to ensure accurate information flow and customer satisfaction. Implemented workflow optimizations to improve turnaround times and trained and supervised laboratory operations.

Phlebotomy Operations Liaison Between Clients Workflow Optimization Training Documentation Customer Satisfaction

Pre-Analytical Tech

University of Chicago Medical Center

Provided administrative and technical support for accurate laboratory specimen handling and processing. Coordinated communication between patients, clinicians, and laboratory personnel and performed audits to identify process improvement opportunities.

Specimen Processing Administrative Support Audit Support Process Improvement Documentation

Client Support & Sales Specialist

Macy’s Department Stores

Managed client service recovery efforts to improve customer satisfaction and retention. Coordinated cross-department communication and used digital tools to track sales and manage purchase orders.

Customer Service Recovery Sales Support Communication Customer Retention

Lab Assistant - Client Services

Northwest Community Hospital

Delivered customer support while managing quality control records and responding to client inquiries. Managed workflows to ensure accurate documentation and trained new employees on best practices and efficiency.

client support Quality Control Workflow Management Documentation Training Process Adherence Accuracy Focus

Phlebotomy Technician

Rush-Copley Medical Center

Provided laboratory and patient support services while maintaining accurate records. Coordinated with clinical staff to optimize workflows and conducted training sessions emphasizing best practices and procedural changes.

Patient Support Training Facilitation Process Optimization Documentation Communication

Customer Sales & Service

Macy’s

Provided customer service and contributed to meeting sales targets while building client relationships. Managed inventory tracking and coordinated departmental sales events, adapting to changing sales needs through problem-solving.

Customer Service Sales Support Client Relationship Management Communication Problem Solving