Tonye Barango
@tonyebarango
Customer support and virtual assistant with 10+ years’ experience resolving issues and optimizing workflows for clients.
What I'm looking for
I’m a dedicated professional with over 10 years of experience in customer service, administrative support, and client relations. I focus on seamless communication, fast service recovery, and keeping workflows organized so clients and teams always know what’s next.
In call center and client services roles, I managed high-volume inbound and outbound calls and handled claims, service inquiries, and order/support coordination. I’m comfortable documenting resolutions in CRM tools, tracking interactions, and maintaining a high standard of written and verbal communication.
I bring strong operational discipline to remote work—handling data entry, scheduling, documentation, and workflow optimization. I’ve used Zendesk, Trello, Microsoft Teams, and Google Workspace to manage tasks, coordinate across teams, and improve issue handling and turnaround times.
I also support team performance by training new hires and sharing best practices in fast-paced environments. I’m available for full-time remote opportunities where I can independently execute, collaborate effectively, and consistently exceed performance targets.
Experience
Work history, roles, and key accomplishments
Freelance Administrative Support
Freelance
Provided freelance administrative support while creating content and managing social media and online communities. Supported audience engagement through ongoing community management and content updates.
Medical Laboratory Assistant II
Edwards-Elmhurst Health
Provided client support and service recovery, coordinating communication between medical staff and patients. Managed administrative work including data entry, scheduling, and documentation, and supervised phlebotomy, order entry, and courier operations.
Claims & Authorization Rep
America Home Warranty
Managed high-volume inbound and outbound calls to assist homeowners with claims and service inquiries. Tracked interactions in CRM tools, documented resolution strategies, and collaborated with vendors to resolve billing and authorization concerns.
Laboratory Assistant I
Edwards-Elmhurst Health
Handled specimen processing and order management while maintaining accurate documentation. Provided patient and professional customer service, organized workflows and schedules, and trained new personnel in a fast-paced environment.
Phlebotomy Technician
Provena Medical Center
Served as a liaison between the laboratory and clients to ensure accurate information flow and customer satisfaction. Implemented workflow optimizations to improve turnaround times and trained and supervised laboratory operations.
Pre-Analytical Tech
University of Chicago Medical Center
Provided administrative and technical support for accurate laboratory specimen handling and processing. Coordinated communication between patients, clinicians, and laboratory personnel and performed audits to identify process improvement opportunities.
Client Support & Sales Specialist
Macy’s Department Stores
Managed client service recovery efforts to improve customer satisfaction and retention. Coordinated cross-department communication and used digital tools to track sales and manage purchase orders.
Lab Assistant - Client Services
Northwest Community Hospital
Delivered customer support while managing quality control records and responding to client inquiries. Managed workflows to ensure accurate documentation and trained new employees on best practices and efficiency.
Phlebotomy Technician
Rush-Copley Medical Center
Provided laboratory and patient support services while maintaining accurate records. Coordinated with clinical staff to optimize workflows and conducted training sessions emphasizing best practices and procedural changes.
Customer Sales & Service
Macy’s
Provided customer service and contributed to meeting sales targets while building client relationships. Managed inventory tracking and coordinated departmental sales events, adapting to changing sales needs through problem-solving.
Education
Degrees, certifications, and relevant coursework
Tonye hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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