Kristie Higginson
@kristiehigginson
Customer service professional focused on scheduling, records, and client support.
United StatesWhat I'm looking for
I’m a customer-focused professional with experience in customer service, payroll administration, healthcare support, and office operations. I manage high-volume phone calls, resolve customer concerns, schedule appointments, and provide exceptional client support while maintaining confidential records.
In my Payroll Specialist role with Paychex, I assisted clients with payroll questions, processed payroll information accurately, resolved payroll discrepancies, and handled payroll taxes and amendments. In my Medical Assistant roles, I answered patient calls, coordinated referrals and follow-up care, processed prior authorizations and refill requests, and kept accurate patient documentation—always balancing efficiency with empathy.
Experience
Work history, roles, and key accomplishments
Payroll Specialist
Paychex
Aug 2014 - Dec 2015 (1 year 4 months)
Assisted clients with payroll questions by phone, accurately processed payroll data, resolved discrepancies, and maintained confidential payroll and tax records through filings and amendments.
Medical Assistant
Primary Children’s Hospital
Mar 2008 - May 2010 (2 years 2 months)
Maintained patient records and documentation, supported scheduling and care coordination, and communicated with patients, families, and healthcare professionals.
Medical Assistant
Sweetwater Medical Clinic
Mar 2008 - May 2010 (2 years 2 months)
Answered patient calls and scheduled appointments, coordinated referrals and follow-up care, and processed prior authorizations and refill requests while maintaining accurate patient documentation.
Cashier
Walker’s
Sep 2007 - Jan 2008 (4 months)
Processed transactions accurately and provided customer service to support day-to-day customer needs.
Education
Degrees, certifications, and relevant coursework
Mountain West College
Medical Assistant Certification (CPR & First Aid), Medical Assisting
2005 -
Earned a Medical Assistant certification and CPR & First Aid certification from Mountain West College in 2005.
Utah School of Phlebotomy
Phlebotomy Certification, Phlebotomy
2004 -
Earned a Phlebotomy certification from Utah School of Phlebotomy in 2004.
Tooele High School
High School Diploma, General Studies
1998 -
Earned a High School Diploma from Tooele High School in 1998.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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