shawna austin
@shawnaaustin
I deliver empathetic customer, healthcare, and administrative support across high-volume service environments.
United StatesWhat I'm looking for
I've supported clients and patients at CCA Omaha and CSL Plasma, communicating changing needs, documenting observations, and protecting comfort, safety, dignity, and privacy.
At Walmart, I led front-end customer service, resolved concerns, trained cashiers, processed transactions accurately, and coordinated daily team priorities in a fast-paced environment.
My background also includes inbound and outbound customer service at DialAmerica, where I gathered information, resolved issues, and maintained accurate interaction records. I'm prepared to contribute in remote customer service, healthcare support, scheduling, intake, or administrative roles.
Experience
Work history, roles, and key accomplishments
Caregiver
CCA Omaha
Sep 2024 - Present (2 years)
Support clients with daily living needs while protecting comfort, safety, dignity, and individualized care. Communicate relevant needs and health changes accurately to clients, families, medical staff, and care teams.
Phlebotomist
CSL Plasma
Dec 2023 - May 2024 (5 months)
Delivered clear, compassionate patient service while explaining procedures and supporting comfort and safety. Maintained accurate patient records and documentation in accordance with established regulatory requirements.
Led front-end customer service and helped resolve customer concerns in a fast-paced retail environment. Coached employees, provided feedback, and trained new cashiers on procedures and service standards.
Inbound and Outbound Customer Service
DialAmerica
Jan 2012 - Dec 2014 (2 years 11 months)
Handled inbound and outbound customer calls while providing clear, professional service. Responded to customer needs, gathered relevant information, and supported issue resolution.
Education
Degrees, certifications, and relevant coursework
Metropolitan Community College
GED Diploma, General Studies
Earned a GED Diploma from Metropolitan Community College in November 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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