Open to opportunities

Kendra Morine

@kendramorine

Message

Talented customer service assistant with 6 years of experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service assistant with over six years of experience in providing exceptional service and support. My enthusiastic and friendly personality helps put customers at ease, allowing me to effectively deescalate issues and foster positive relationships. I have a strong background in technology and communication, which enables me to manage multiple tasks while ensuring efficient and timely care for customers.

Throughout my career, I have achieved significant milestones, including becoming a certified CNA and completing extensive training in American Sign Language. My experience spans various roles, from handling customer inquiries at FedEx to providing expert support for Intuit QuickBooks. I pride myself on my ability to adapt to different customer needs and deliver accurate information, ensuring satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Intuit Quickbooks Expert

Current

Foundever - Intuit Quickbooks

Jul 2024 - Present (1 year 2 months)

Provided expert assistance with Intuit products, focusing on tax payments, filings, and accounting reconciliation. Managed customer accounts and billing information, effectively de-escalating issues with irate customers.

Accounting Reconciliations Account Management Billing Troubleshooting Customer Service Problem Solving

Customer Service Agent

VXI – Apple

Mar 2023 - Jun 2024 (1 year 3 months)

Handled customer billing and Apple accounts, explaining policies and procedures. Introduced new products and provided technical support and troubleshooting steps.

Billing Account Management Product Technical Support Troubleshooting Customer Service Communication Problem Solving apple

Package Handler/Preloader

United Parcel Service

Jan 2020 - Jan 2024 (4 years)

Managed time effectively while multi-tasking and prioritizing package handling. Loaded countless packages onto UPS trucks.

Package handling Time Management Prioritization Package Handling And Loading Physical Stamina Logistics Teamwork Attention To Detail

Customer Service Representative

Transcom - Shop Disney

Sep 2022 - Mar 2023 (6 months)

Met sales targets and call handling quotas while resolving customer complaints and providing solutions. Placed online orders and offered product/service information with accuracy and efficiency.

Sales Targets Online Ordering Product Customer Service Communication

Remote Claims Agent

Adecco

Jul 2020 - Oct 2021 (1 year 3 months)

Followed communication procedures and guidelines, checking for fraudulent accounts and contacting authorities when necessary. Assisted callers with unemployment benefits during COVID-19.

Fraud Detection Record keeping Data Entry Problem Solving Attention To Detail

Customer Reservation Specialist

Ocean Canyon Properties

Jul 2019 - Mar 2021 (1 year 8 months)

Met sales targets and call handling quotas by scheduling reservations for recreational vehicle resorts. Provided excellent communication and presentation skills while maintaining customer interaction records.

Sales Targets Scheduling Communication Skills Presentation Skills Customer Service Record keeping Data Entry Problem Solving

Customer Service Agent

Harte Hanks Call Center

Jan 2016 - Jan 2018 (2 years)

Handled customer complaints, providing solutions and alternatives within time limits, and followed up to ensure resolution. Tracked lost, damaged, or misplaced FedEx packages and actively de-escalated issues with irate customers.

Customer Service Communication Timely Follow Ups Logistics Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

Texarkana College

Associate's Degree, Education

2020 - 2024

Pursued studies in education, gaining insights into pedagogical methods and learning theories. Developed skills relevant to teaching and educational support roles.