Jamerica Atkins

I’m a dedicated, detail-oriented professional focused on accuracy, efficiency, and customer satisfaction. I bring experience providing excellent customer service while maintaining accurate records in fast-paced environments.

As a Correspondence Admin lll at Maximus, I respond to Federal Student Aid (FSA) inquiries through written correspondence, enter and update customer and account information, and review documents and forms. I check data for errors, correct inaccuracies, interpret paperwork based on processing guidelines, and generate reports while maintaining electronic records.

In prior Customer Service Representative roles at Solera and Concentrix, I answered calls and supported customers via phone, email, and chat, while entering and updating information in company databases and CRM systems. I troubleshot issues, scheduled appointments and coordinated services, met productivity/quality/customer satisfaction goals, and ensured confidentiality while working across multiple computer systems.