Open to opportunities

Jamaica Reyes

@jamaicareyes

Message

Dedicated customer service professional with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Jamaica Alentejo Reyes, and I am a dedicated professional with a strong background in customer service and production roles. With experience in various industries, including retail and healthcare, I have honed my skills in effective communication, attention to detail, and problem-solving. My journey has equipped me with the ability to remain calm under pressure, ensuring that I deliver exceptional service to customers.

Throughout my career, I have worked with reputable organizations such as Startek Phil. and AHM Outsourcing Services, where I contributed to enhancing customer satisfaction and operational efficiency. My educational background in Theology from Amazing Grace Bible Baptist Church Theological Seminary has instilled in me a strong sense of ethics and professionalism, which I carry into my work. I am eager to leverage my skills and experiences to contribute positively to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

IQOR Phil.

Feb 2025 - Present (5 months)

Currently providing customer support for a Telco account via international voice channels. Resolving customer inquiries and issues effectively.

Customer Service International Voice Support Problem Solving Communication Skills Conflict Resolution CRM Software Data Entry

Medical Record Retrieval Specialist

AHM Outsourcing Services Inc.

Aug 2024 - Present (11 months)

Retrieved medical records for a healthcare account via international voice channels. Ensured accuracy and compliance with healthcare regulations.

Compliance International Voice Support Communication Skills Data Entry Problem Solving Documentation

Customer Service

Startek Phil.

Feb 2024 - Present (1 year 5 months)

Provided customer support for a Telco account via international voice channels. Resolved customer inquiries and issues effectively.

Customer Service International Voice Support Problem Solving Communication Skills Conflict Resolution CRM Software Data Entry

Delivery Rider

Shopee Express/SPX

Mar 2023 - Present (2 years 4 months)

Delivered packages efficiently and on time to customers. Managed delivery routes and ensured package safety.

Logistics Route Planning Time Management Package Handling Problem Solving Package handling

Cashier

Saffron Phil. Inc.

Dec 2021 - Present (3 years 7 months)

Handled customer transactions and managed cash flow accurately. Provided customer service and maintained a clean checkout area.

Customer Service Communication Problem Solving

Production Staff

Reliance Producer Cooperative

Mar 2021 - Present (4 years 4 months)

Managed production tasks and assisted with operational workflows. Ensured timely completion of duties within the production environment.

Production Operations Quality Control Inventory Management Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

Bulihan Integrated National High School

Senior High School Diploma, Humanities and Social Sciences (HUMSS)

2020 - 2022

Finished the Senior High School program with the Humanities and Social Sciences (HUMSS) strand. Developed skills in communication, critical thinking, and social awareness.