Aki Trinidad
@akitrinidad
Customer service professional with sales and leadership experience, focused on delivering fast, accurate support.
What I'm looking for
I’m a customer service professional who seeks challenging opportunities where I can fully use my skills for the success of the organization. I’m motivated by a “stimulating and challenging environment” that also provides advancement opportunities.
Over my work experience, I’ve handled customer service and sales-related responsibilities as a Customer Service/Sales Promoter and Customer Service Representative. I focus on delivering clear communication, staying calm under pressure, and solving problems quickly so customers get the help they need.
I also bring leadership experience from roles like Team Manager and Store Manager, where I supported day-to-day operations and helped guide performance. With strong time management, multitasking, critical thinking, and flexibility, I’m ready to contribute reliably and grow further in a customer-focused team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Optum Global Solutions (Philippines) Inc.
Oct 2024 - May 2025 (7 months)
Worked as a Customer Service Representative at Optum Global Solutions (Philippines) Inc., supporting customer needs and resolving concerns. Applied critical thinking and effective communication to manage service requests.
Customer Service Representative
Alorica
May 2023 - Aug 2024 (1 year 3 months)
Handled customer service tasks and supported issue resolution as a Customer Service Representative at Alorica. Maintained clear communication while managing customer concerns.
Customer Service & Sales
AllHome
Nov 2021 - Jan 2023 (1 year 2 months)
Provided customer service and supported sales promotions at AllHome. Assisted customers with inquiries to ensure a smooth shopping experience.
Education
Degrees, certifications, and relevant coursework
St. Ives School
Senior High School
2016 - 2018
Studied at St. Ives School (Senior High School) from 2016 to 2018.
Bagumbayan National High School
Secondary Education
2013 - 2016
Studied at Bagumbayan National High School in Taguig City from 2013 to 2016.
Catalunan Pequeño Elementary School
Elementary School
2011 - 2012
Studied at Catalunan Pequeño Elementary School in Davao City from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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