Venkat Viswanathan
@venkatviswanathan
Senior Customer Success Manager specializing in cloud security, Kubernetes, and AI-driven customer outcomes.
United StatesWhat I'm looking for
I am a Senior Customer Success Manager with deep expertise in cloud security, Kubernetes, containers, and multi-cloud architectures across AWS, Azure, and GCP. I have a proven track record enabling enterprise customers to achieve measurable value through structured onboarding, adoption programs, KPI-driven success planning, and cross-functional collaboration.
I have supported complex technical environments, managed strategic relationships, and delivered initiatives that increased adoption, accelerated time-to-value, and reduced churn risk while improving security posture across CSPM, CWP, and CIEM efforts. I combine hands-on technical enablement, telemetry and diagnostic workflows, and AI-driven tools to drive renewals, expansion, and long-term customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
AI Transform
Jan 2024 - Present (2 years 5 months)
Lead technical advisor for cloud security and Kubernetes onboarding, increasing adoption and time-to-value through structured success plans and telemetry-driven risk reduction across multi-cloud environments.
Drove enterprise AI transformation and onboarding that migrated 30% of support volume to automation, improved platform availability to 99.99%, and increased activation and adoption through scalable playbooks.
Founding Customer Success Manager
Nutanix
Jan 2017 - Dec 2021 (4 years 11 months)
Built and scaled global Customer Success from 0 to 60+ staff, growing supported portfolio from $10M to $41M ARR and improving renewal outcomes via KPI-driven governance and recovery motions.
Led customer engineering for large-scale cloud and telco deployments, achieving 99.999% reliability and supporting a $115M cloud deal through validated large-cluster performance and predictive analytics.
Education
Degrees, certifications, and relevant coursework
Stanford University
Master of Science, Control Systems Engineering
Completed a Master of Science degree focused on Control Systems Engineering at Stanford University.
Columbia University
Bachelor of Science, Control Systems Engineering
Completed a Bachelor of Science degree focused on Control Systems Engineering at Columbia University.
Anecdote International
Certification, Business Communication
Completed a certification course titled "Story Telling For Business."
Service Strategies
Certification, Account Management
Completed a certification in Strategic & Critical Account Management.
Ian Koniak - Untap Your Sales Potential
Certification, Sales Coaching
Completed a sales coaching program titled "Untap Your Sales Potential."
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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