Venkat Viswanathan
@venkatviswanathan
Senior Customer Success Manager specializing in cloud security, Kubernetes, and AI-driven customer outcomes.
United StatesWhat I'm looking for
I am a Senior Customer Success Manager with deep expertise in cloud security, Kubernetes, containers, and multi-cloud architectures across AWS, Azure, and GCP. I have a proven track record enabling enterprise customers to achieve measurable value through structured onboarding, adoption programs, KPI-driven success planning, and cross-functional collaboration.
I have supported complex technical environments, managed strategic relationships, and delivered initiatives that increased adoption, accelerated time-to-value, and reduced churn risk while improving security posture across CSPM, CWP, and CIEM efforts. I combine hands-on technical enablement, telemetry and diagnostic workflows, and AI-driven tools to drive renewals, expansion, and long-term customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
AI Transform
Jan 2024 - Present (1 year 10 months)
Lead technical advisor for cloud security and Kubernetes onboarding, increasing adoption and time-to-value through structured success plans and telemetry-driven risk reduction across multi-cloud environments.
TYDrove enterprise AI transformation and onboarding that migrated 30% of support volume to automation, improved platform availability to 99.99%, and increased activation and adoption through scalable playbooks.
NUFounding Customer Success Manager
Nutanix
Jan 2017 - Dec 2021 (4 years 11 months)
Built and scaled global Customer Success from 0 to 60+ staff, growing supported portfolio from $10M to $41M ARR and improving renewal outcomes via KPI-driven governance and recovery motions.
INLed customer engineering for large-scale cloud and telco deployments, achieving 99.999% reliability and supporting a $115M cloud deal through validated large-cluster performance and predictive analytics.
Education
Degrees, certifications, and relevant coursework
SUStanford University
Master of Science, Control Systems Engineering
Completed a Master of Science degree focused on Control Systems Engineering at Stanford University.
CUColumbia University
Bachelor of Science, Control Systems Engineering
Completed a Bachelor of Science degree focused on Control Systems Engineering at Columbia University.
Anecdote International
Certification, Business Communication
Completed a certification course titled "Story Telling For Business."
Service Strategies
Certification, Account Management
Completed a certification in Strategic & Critical Account Management.
Ian Koniak - Untap Your Sales Potential
Certification, Sales Coaching
Completed a sales coaching program titled "Untap Your Sales Potential."
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Venkat?
You can contact Venkat and 90k+ other talented remote workers on Himalayas.
Message VenkatFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
