Open to opportunities

Merveille Tchouda

@merveilletchouda

Message

Customer-focused cloud & solutions consultant driving technical adoption and outcomes.

United States

Message

What I'm looking for

I seek customer-facing, technical roles where I can drive cloud adoption, lead post-sales strategy, mentor teams, and measure clear business outcomes in collaborative, growth-oriented environments.

I am an IT professional with 10+ years of experience in Technical Account Management, Customer Success, and Solution Consulting across cloud, SaaS, and enterprise environments. I build trust-based relationships with executive stakeholders and guide clients through digital transformation to align technology adoption with measurable business outcomes.

I have advised Fortune 500 clients, led workshops and executive strategy sessions, and managed post-sales strategy including QBRs, roadmap sessions, and renewal cycles. I translate technical value into clear business impact and serve as the voice of the customer across cross-functional teams.

Technically, I have hands-on experience architecting secure DevSecOps pipelines, building reusable Terraform modules, designing scalable AWS infrastructure, and implementing monitoring and automation that reduced costs and incident resolution times. I’ve supported compliance efforts (HITRUST, SOC 2, HIPAA, PCI-DSS) and driven cloud migrations and modernization for regulated industries.

I thrive in dynamic environments that require strategic thinking, empathy, and a proactive, solution-oriented mindset, and I mentor and enable teams through onboarding, playbooks, and training to standardize customer journey best practices and accelerate value realization.

Experience

Work history, roles, and key accomplishments

Current

Senior Solution Consultant

Current

McKinsey & Company

Sep 2024 - Present (1 year)

Advised Fortune 500 clients on aligning digital transformation with strategic goals, led cross-functional workshops and executive strategy sessions, and shaped KPIs and ROI forecasts to drive measurable outcomes.

Stakeholder Engagement Executive Briefings Mentoring

Solution Consultant

New Relic

Jun 2023 - Aug 2024 (1 year 2 months)

Supported onboarding and renewal cycles by delivering tailored walkthroughs, success briefs, and implementation guides, driving product adoption and identifying expansion opportunities through customer engagement.

Onboarding Customer Success Dashboards Renewals Value Realization Competitive Intelligence Playbook Development

Customer Success Manager

Microsoft

Apr 2022 - Feb 2023 (10 months)

Owned end-to-end success lifecycle for mid-market and enterprise Azure clients, ran onboarding and success planning, maintained health dashboards, and advocated customer feedback to drive product enhancements.

Customer Success Azure Onboarding Success Planning Dashboards Renewals Stakeholder Management

Senior Cloud Consultant

Deloitte

Mar 2019 - Apr 2022 (3 years 1 month)

Architected secure DevSecOps pipelines and multi-cloud solutions for regulated industries, built reusable Terraform modules and CI/CD templates, and led cloud migration and governance initiatives to improve compliance and cost transparency.

Terraform DevSecOps CI CD Compliance Governance Cloud Migration Training

Senior AWS Cloud Engineer

Virgin Pulse

Apr 2017 - Mar 2019 (1 year 11 months)

Designed scalable AWS infrastructure and cloud-native APIs, introduced automation and monitoring that reduced monthly spend by 35% and accelerated incident resolution, and led containerization efforts to improve deployments.

AWS EC2 S3 RDS)Lambda Cost Optimization Monitoring Automation)API Gateway Compliance Reporting Logging

DevOps Engineer

Target

Oct 2014 - Apr 2017 (2 years 6 months)

Managed SQL Server environments for business-critical applications under HIPAA/PCI-DSS, built automated DR processes achieving zero RPO/RTO for priority systems, and improved database performance through tuning and optimization.