Looking for a job

Jake McDonald

@jakemcdonald

Project delivery director at Cognigy, scaling U.S. enterprise AI delivery and cutting customer activation timelines by 40%.

United States

Message

At Cognigy, I built and scaled the U.S. Professional Services delivery motion for enterprise AI programs, establishing governance, capacity planning, and delivery standards. I also created segmented onboarding playbooks that reduced customer activation timelines by 40%.

At Brainbase, I coordinated enterprise implementations and supported migrations of more than 500K digital assets with zero downtime, earning a 4.9/5 launch NPS. Across my work in professional services and enterprise delivery, I’ve focused on turning complex customer workflows into scalable implementations and growing strategic accounts.

Experience

Work history, roles, and key accomplishments

Current

Director, Project Delivery

Current

Cognigy, Inc.

Aug 2023 - Present (3 years 2 months)

Owns delivery and growth strategy for complex Fortune 500 AI engagements, building and scaling the U.S. Professional Services delivery motion. Reduced customer activation timelines by 40% and increased account value by 50% year over year.

Manager, Implementations

Brainbase

Apr 2021 - Aug 2023 (2 years 4 months)

Led enterprise implementation portfolios, coordinating executive sponsors and technical teams. Achieved zero-downtime migration of 500K+ digital assets and a 4.9/5 launch NPS.

Implementation Management Data Migration Customer Segmentation Executive Governance Stakeholder Management AI Automation Process Improvement Scope and SOW Negotiation Customer Success Sales Collaboration

Project/Engagement Manager

AceInfo Solutions

May 2020 - Apr 2021 (11 months)

Managed client engagement for a federal DHS partner (FEMA) to ensure delivery of a $150 million contract. Overhauled communication processes and workflows with vendors and insurance companies.

Project Management Client Engagement Process Analysis Workflow Improvement Stakeholder Management Federal Contracting

Manager, Professional Services/Product

Cloud Coach

Jan 2019 - May 2020 (1 year 4 months)

Headed the Professional Services department, driving utilization and increasing onboarding throughput. Deployed Salesforce-based KPI and forecasting dashboard, raising go-live predictability to 95%.

Professional Services Management Salesforce KPI Dashboards Forecasting Customer Onboarding SOP Development Stakeholder Management Team Leadership

Sr. Business Analyst (Team Lead)

AceInfo Solutions

Dec 2017 - Jan 2019 (1 year 1 month)

Worked directly with external product owners and internal technical teams to gather requirements and create project roadmaps for federal DHS client (FEMA). Grew and led a team of six Business Analysts.

Business Analysis Requirements Gathering Project Roadmapping Team Leadership Stakeholder Management Federal Contracting

Business Support Analyst

Wells Fargo

May 2016 - Oct 2017 (1 year 5 months)

Analyzed and quality assured internal data management system in the IBCM division. Approached problems with imagination and motivated teams to consider alternate technologies and processes.

Data Analysis Quality Assurance Problem Solving Process Improvement Team Motivation

Domestic & International Software Ops Manager

Cagney Global Logistics

Jan 2013 - May 2016 (3 years 4 months)

Led development and expansion of domestic business forecasting and customer success metrics. Managed internal inventory resources and expedited new product launches.

Business Forecasting Customer Success Metrics Inventory Management Product Launch Analysis and Decision Making

BA & QA Specialist

Kiosk Information Systems

Jan 2009 - Jan 2013 (4 years)

Oversaw the entire QA process for development of custom software applications. Promoted to Business Analyst and technical resource during sales process and as liaison with internal development team.

Quality Assurance Business Analysis Software Development Sales Support Technical Liaison