Cognigy

Cognigy is at the forefront of revolutionizing the customer service industry by providing a cutting-edge AI workforce. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional customer service that is instant, personalized, available in any language, and on any channel. By seamlessly integrating Generative and Conversational AI, Cognigy creates AI Agents that are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Founded in 2016 in Düsseldorf, Germany, by Philipp Heltewig and Sascha Poggemann, Cognigy set out to develop the ultimate customer service automation platform. The company has since expanded globally, with a U.S. headquarters recently relocated from San Francisco to Plano, Texas, to be closer to top enterprise customers and a rich talent pool. Cognigy's platform is designed for enterprise contact centers and enables the creation of AI customer service agents that redefine customer experiences and support contact center employees.

Cognigy.AI is an enterprise-level conversational automation platform that allows businesses to design, implement, and manage both chat and voice smart virtual agents with minimal coding requirements. The platform combines advanced AI technology, seamless multi-channel deployment, scalability, and ease of use to ensure a frictionless customer experience. It supports a wide range of applications, from handling high-volume customer support tickets to offering employee help desks. Cognigy's AI Agents are built on this leading Conversational AI platform, providing next-generation customer service, absorbing enterprise knowledge, and coming fully equipped with intelligent IVR, smart self-service, and agent assist capabilities. Supplied with numerous pre-trained skills, these AI Agents work seamlessly with existing enterprise systems and learn from human agents. Over 1,000 brands worldwide, including major names like Toyota, Mercedes-Benz, Bosch, Nestlé, DHL, and Lufthansa Group, trust Cognigy and its extensive partner network to create AI customer service agents for their businesses. The company is committed to reducing its carbon footprint and contributing to a sustainable future by minimizing greenhouse gas emissions and supporting eco-friendly practices.