Jake Gabriel Rivera

I’m a healthcare and customer service professional with nearly 8 years of experience supporting clinical administration, medical documentation, insurance claims processing, and customer support. I review healthcare records, process medical documentation, and keep information accurate and confidential.

I’ve delivered chat and email support for orders, refunds, returns, disputes, and account concerns, while maintaining accurate customer records in a fast-paced setting. I’m skilled at evaluating documentation, processing claims-related paperwork, and resolving inquiries with attention to detail.

I bring strong administrative coordination experience, including reviewing medical letters, classifying healthcare documentation, and maintaining organized electronic records for timely processing. I’m confident working across healthcare and insurance workflows while ensuring compliance, quality, and clear written communication.