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Venus Althea Silvano

@venusaltheasilvano

Medical Biller at Expert Revenue Consultant who submits medical and lien claims and follows up on unpaid balances.

At Expert Revenue Consultant, I reviewed Explanation of Benefits, prepared and submitted medical and lien claims, and followed up with insurance companies and law firms on unpaid claims and pending liens.

At Virtual Staffing Solutions, I supported healthcare requests and maintained electronic records, then handled more than 70 daily customer interactions in sales and customer support. I processed orders, updated CRM records, and coordinated follow-ups.

Experience

Work history, roles, and key accomplishments

Sales & Customer Support Representative

Virtual Staffing Solutions

Jan 2023 - Dec 2026 (3 years 11 months)

Managed 70+ customer interactions daily through phone and email, processed orders, and maintained accurate CRM records. Coordinated follow-ups and collaborated with internal teams to improve workflow efficiency.

Customer Service CRM Order Processing Data Entry Communication Skills Teamwork

Medical Biller

Expert Revenue Consultant

Jan 2026 - Oct 2026 (9 months)

Reviewed Explanation of Benefits (EOBs) to identify payments, adjustments, and denial reasons. Prepared and submitted medical claims and lien claims, and followed up with insurance companies and legal representatives.

Medical Billing Insurance Claims EOB Review Lien Management Revenue Cycle Management Documentation

Healthcare Support Specialist

Virtual Staffing Solutions

Sep 2022 - Dec 2022 (3 months)

Processed customer requests and maintained accurate electronic records. Updated CRM systems and tracked requests to support efficient operations while reducing average handling time.

Customer Service CRM Data Entry Documentation Communication Skills