Jaitto Joy

I’m a results-driven, customer-focused professional with experience in administrative support, customer relations, and client interaction—especially in remote environments. I communicate effectively across email, chat, and phone, manage schedules and records, and follow SOPs with attention to detail.

As a Tutor (NYSC), I delivered engaging lessons to 30+ students per class while managing classroom records, attendance, and academic documentation. I coordinated lesson schedules and adapted instruction using active listening and needs assessment, balancing teaching with administrative responsibilities.

In my Lead Sales and Operations role at a small baking business, I handled daily sales, customer orders, and product delivery while building strong customer relationships. I negotiated and fulfilled a bulk order for 100+ units, supported reliable inventory tracking, and contributed to improved client trust and repeat purchases.

At a medical laboratory, I managed and updated 50+ patient records daily with high accuracy and confidentiality. I also resolved operational and technical issues using structured procedures, supported patients professionally and empathetically, and strengthened my customer experience approach through customer service training and multiple customer relationship-focused certifications.