Open to opportunities

Sogbade Oyinnijesu

@oyinnijesusogbade

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Customer-focused virtual assistant and customer support specialist.

Nigeria

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What I'm looking for

I seek remote roles where I can provide responsive, customer-focused support, grow my administrative skills, work with collaborative teams, and progressively take on greater responsibilities.

I am a customer-focused Virtual Assistant and Customer Support Specialist with experience handling inquiries, managing communications, and providing administrative support in remote environments.

I have managed email inboxes, responded to customer inquiries, organized data and records, assisted with scheduling, and practiced structured email and live chat responses through simulated projects to improve response time and clarity.

I bring strong written communication, problem-resolution skills, attention to detail, and reliability, and I am committed to delivering efficient, professional support while learning new tools and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-employed

Jan 2025 - Present (1 year 2 months)

Managed email inboxes, responded to customer inquiries professionally, and organized client data to maintain accurate records and scheduling for remote clients.

Email Support Live Chat Google Workspace Data Entry Scheduling Time Management Written Communication

Customer Support Trainee

Independent

Jan 2024 - Jan 2025 (1 year)

Completed simulated customer support projects, practicing structured email and live chat responses and developing workflows that improved response clarity and resolution time.

Email Support Live Chat Workflow Design Customer Solutions Written Communication Response Time Optimization

Teacher

Various Schools

Jan 2023 - Dec 2024 (1 year 11 months)

Taught students across Ogun and Lagos, managed classroom activities and schedules, and communicated with parents to support student development and classroom discipline.

Classroom Management Lesson planning Communication Scheduling Patience Problem Solving

Sales Clerk

Bofemx Cakes & Decoration

Jan 2020 - Dec 2020 (11 months)

Attended to customers, handled sales transactions, and assisted with product selection while maintaining an organized workspace to support store operations.

Customer Service Point of Sale Cash Handling Product Knowledge Communication Organization Time Management

Education

Degrees, certifications, and relevant coursework

Tai Solarin University of Education

B.Sc/B.Ed., Political Science & Education

Completed a combined Bachelor of Science and Bachelor of Education program in Political Science and Education, focusing on subject matter knowledge and pedagogical skills.