siliranda usman
@silirandausman
I support customers and operations through responsive communication, accurate records, task coordination, and administrative assistance.
NigeriaWhat I'm looking for
I've supported customers in a pharmacy and healthcare retail environment, responding to enquiries, resolving concerns, processing transactions, and maintaining accurate customer and business records.
I also teach English, Science, and Biology, adapting lessons to learners' needs while building clear communication, organization, and remote administrative support skills.
Experience
Work history, roles, and key accomplishments
English Tutor / Lesson Teacher
Educational Setting
Taught English writing, pronunciation, and communication skills, as well as Science and Biology to younger learners. Prepared and adapted lessons to individual needs and monitored learner progress.
Customer Service Representative
Pharmacy / Healthcare Retail Environment
Provided professional customer service in a retail healthcare environment, handling enquiries, resolving issues, and maintaining accurate records. Supported daily operations and processed transactions efficiently.
Education
Degrees, certifications, and relevant coursework
TEFL Professional Institute
TEFL Certificate, Teaching English as a Foreign Language
2026 - 2026
Grade: Distinction
Teaching English as a Foreign Language (TEFL) certification, 120 hours, with distinction.
Pinnacle Coterie International Institute
HSE Certificate, Health, Safety & Environment
2025 - 2025
Health, Safety & Environment (HSE) 1, 2 & 3 certification from Pinnacle Coterie International Institute.
Pinnacle Coterie International Institute
Project Management Certificate, Project Management
2025 - 2025
Project Management certificate from Pinnacle Coterie International Institute.
Pinnacle Coterie International Institute
CRM Certificate, Customer Relationship Management
2025 - 2025
Customer Relationship Management (CRM) certification from Pinnacle Coterie International Institute.
Pinnacle Coterie International Institute
Human Resources Management Certificate, Human Resources Management
2025 - 2025
Human Resources Management certificate from Pinnacle Coterie International Institute.
Pinnacle Coterie International
Secondary Education, Secondary Education
2024 - 2025
Secondary education at Pinnacle Coterie International, completed in 2025.
University of Maiduguri
Bachelor of Science, Biochemistry
2018 - 2022
Bachelor of Science in Biochemistry from the University of Maiduguri, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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