Open to opportunities

Saleema Amussah

@saleemaamussah

Message

I resolve customer issues and run efficient digital business operations remotely.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support or Administrative Assistant role where I can resolve customer concerns, manage records and schedules, and provide clear, empathetic support across email, chat, and phone.

I manage end-to-end customer support for my self-directed digital products and e-commerce business, handling buyer inquiries, order processing, and issue resolution through chat and email.

I've built and maintained Excel-based business systems for automated financial reporting and dashboards, while coordinating marketing communications and content schedules across social platforms. I also manage account verification, compliance, and documentation with digital payment and e-commerce platforms.

At Mutual Benefits Assurance Plc, I clarified insurance policy terms, resolved client concerns, and built relationships that supported customer retention while meeting and exceeding sales targets.

My experience in sales consulting, tutoring, and laboratory operations has strengthened my active listening, clear communication, records management, patience, and attention to detail. I'm seeking a remote Customer Support or Administrative Assistant role.

Experience

Work history, roles, and key accomplishments

Current

Independent Business Owner

Current

Self-Employed

Jan 2022 - Present (4 years 7 months)

Manages end-to-end operations for a digital product e-commerce business, including customer support, order processing, and issue resolution. Built and maintains business systems using advanced Excel formulas for automated financial reporting and dashboards.

Customer Support E commerce Solutions Order Processing Issue Resolution Financial Reporting Dashboarding Marketing Content Scheduling Compliance

Marketing & Sales Executive

Mutual Benefits Assurance Plc

Apr 2020 - Dec 2021 (1 year 8 months)

Resolved client questions and concerns about policy terms, translating complex information into clear guidance. Built strong client relationships that improved retention and consistently met sales targets.

Client Relationship Management Issue Resolution Insurance Sales Customer Retention Sales

Biology & Chemistry Tutor

West African People's Institute

Jan 2017 - Dec 2017 (11 months)

Delivered clear, structured explanations to students, building strong communication and patience skills. Provided mentorship and constructive feedback to support individual student progress.

Teaching Communication Skills Mentorship Feedback

Sales Consultant

Oriflame Cosmetics

Jul 2015 - Nov 2016 (1 year 4 months)

Assisted customers with product recommendations, order support, and after-sales follow-up. Maintained long-term client loyalty through consistent, responsive service.

Customer Service Product Recommendations After Sales Support Client Loyalty