Jaileen Reyes Bances
@jaileenreyesbances
IT and Operations Administrator with expertise in technical support and training.
What I'm looking for
I am an IT and Operations Administrator with over three years of experience in developing and implementing standard operating procedures, providing technical support, and ensuring system functionality across various platforms including Windows, MacOS, and Linux. My role at Corporate Accountability allowed me to analyze operations and infrastructure capabilities, ensuring compliance with both internal and external policies. I have a strong focus on enhancing efficiency through technology audits and performance evaluations, which has led to significant improvements in organizational operations.
In addition to my technical skills, I have a proven track record in communications and community engagement. As a Communications Coordinator for Nuestra Comunidad Development Corporation, I spearheaded marketing strategies that increased social media engagement by 63% within a year. My experience in fundraising and community outreach as a Development Coordinator has equipped me with the skills to manage diverse teams and foster inclusive environments. I am passionate about promoting diversity, equity, and inclusion within the workplace and have integrated these principles into my daily responsibilities.
Experience
Work history, roles, and key accomplishments
IT & Operations Administrator
Corporate Accountability
Nov 2021 - Oct 2023 (1 year 11 months)
Managed IT operations, developed SOPs, and provided technical support across multiple operating systems. Conducted audits and improved IT infrastructure efficiency while promoting DEI initiatives.
Communications Coordinator
Nuestra Comunidad Development Corporation
Aug 2020 - Oct 2021 (1 year 2 months)
Led marketing strategies that boosted social media engagement by 63%. Organized community meetings and improved communication channels for COVID-19 assistance.
Development Coordinator
Friends of the Hernández, Rafael Hernández K-8 School
Sep 2019 - Aug 2020 (11 months)
Raised $170,000 through fundraising efforts and managed a team of volunteers. Enhanced social media presence and guided talent acquisition processes.
Education
Degrees, certifications, and relevant coursework
State University of New York (SUNY), College at Oneonta
Bachelor of Arts, Africana & Latinx Studies
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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