Jose Ondo

Assisted in the organization's event A/V setups and managed IT inventory, ensuring proper use and maintenance. Provided comprehensive technical support for all devices and administered in-house phone extensions and staff cell phones.

Managed asset ordering and tracking using Excel, compiling and presenting asset management reports to supervisors. Monitored tickets in CA Service Desk Manager and oversaw equipment inventory, providing weekly/monthly reports on ticket services.

Communicated with high-profile clients, including CEOs, to provide exceptional customer service and manage various client workflows. Supported terminal clients through installation, connection, configuration, and hardware management over the phone and via instant messaging.

Provisioned PCs and equipment based on daily requests and special projects, monitoring incoming service requests and assigning them to team members. Maintained updated asset information in Remedy, PCIM, ServiceNow, and SCCM, and oversaw equipment inventory.

Provided technical support to all levels of employees, including hardware repair for various devices. Assisted in implementing RSA two-factor authentication across the organization's systems and trained employees on its use.

Managed all technical aspects, including setting up machines, troubleshooting devices, and preparing technical meetings. Provided IT support with limited supervision, documenting procedures and offering daily customer service to end-users.

Grade: 3.5 GPA

Currently pursuing a Master of Business Administration with a concentration in economics. This program focuses on advanced business strategies, financial analysis, and economic principles.

Grade: 3.0 GPA

Activities and societies: Awarded Dean's List in 2007, 2008, 2012, 2013, 2018, 2019 for earning a semester GPA of 3.50 or higher.

Graduated with a Bachelor in Applied Information Technology, specializing in security. The curriculum covered fundamental IT concepts, network security, and information assurance practices.