Open to opportunities

Catherine Luna

@catherineluna

Message

Dynamic IT professional skilled in security and process optimization.

United States

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth in IT security.

I am a dynamic IT professional with a knack for precision, adaptability, and collaboration. My journey has taken me through various roles, including IT security administration and client-facing operations, where I have honed my ability to solve complex problems with accuracy and creativity. I thrive on challenges, whether it’s securing sensitive financial systems or orchestrating seamless user experiences.

At Empower Retirement, I streamlined access management and enforced compliance with auditing standards, ensuring the integrity of sensitive data. My collaborative approach allowed me to partner with customer-facing teams to resolve access issues efficiently. I take pride in my ability to train teams and implement efficient processes, making me the go-to person for streamlined solutions and thoughtful leadership.

Experience

Work history, roles, and key accomplishments

IT Security Administrator

Empower Retirement

Mar 2022 - Mar 2024 (2 years)

Managed user access for sensitive financial systems, ensuring compliance with security standards. Collaborated with teams to resolve access issues and conducted training for new contractors, enhancing team performance and operational efficiency.

Access Management Security Compliance Team Leadership Problem Solving Data Management Compliance Management Project Management Risk Management IAM Digital Communication

Operations Coordinator

Moppets Drop-In Childcare

Nov 2019 - Mar 2020 (4 months)

Engaged with families to promote childcare services, managed scheduling, and ensured compliance with safety documentation. Provided customer support and maintained smooth operations during high-demand periods.

Client Engagement Scheduling Data Management Customer Support Problem Solving Multitasking Compliance Payment Systems Communication Resource Allocation

Childcare Coordinator and Communications Lead

Tutor Time

May 2018 - Nov 2018 (6 months)

Provided individualized care and instruction, managed digital communications, and coordinated events for families. Enhanced engagement through social media and maintained operational support for daily activities.

Classroom Management Digital Communication Social Media Management Event Coordination Operations Customer Engagement Team Building

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor’s of Network Engineering and Security, Network Engineering and Security

2023 - 2028

Pursuing a Bachelor’s of Network Engineering and Security, focusing on advanced networking concepts and security protocols.

Merit America

Google IT Support Professional Certificate, Information Technology

2021 - 2022

Completed the Google IT Support Professional Certificate, covering troubleshooting, customer support, networking, operating systems, systems administration, and security.