Lydia Mekhail

As an IT Specialist, I provide technical support, training, and guidance to stakeholders within the National Park Service. My role involves troubleshooting hardware and software, implementing security policies, and leading emergency response teams to ensure operational continuity.

In my role as a System Administrator, I processed helpdesk tickets, managed user accounts, and provided technical guidance for application systems. I ensured compliance with security policies and resolved complex issues to maintain operational integrity.

As an IT Analyst, I served as the primary contact for technical issues, providing support and troubleshooting for hardware and software. I coordinated system installations and ensured compliance with information security policies.

In my role as a Consultant, I facilitated VIP travel logistics and managed corporate travel arrangements. I provided technical guidance and ensured compliance with service agreements while enhancing operational efficiencies.

As a Technical Support Representative, I provided support for Apple products, resolving customer issues through expert troubleshooting and implementing information security policies to maintain system integrity.

In my role as a Brand Ambassador, I provided product knowledge and customer support, addressing inquiries and troubleshooting issues. I also offered technical guidance on application systems and ensured compliance with security policies.

As a Seasonal Reservations Agent, I assisted customers with web-related inquiries and provided technical guidance on application systems. I ensured operational integrity by implementing security policies and troubleshooting issues.

In my role as a Technical Support Associate, I provided advanced technical support for Comcast services, ensuring compliance with information security policies and resolving hardware and software issues efficiently.

Completed a Master's degree in Information Technology with a focus on various aspects of technology management, information systems, and security. Relevant coursework included Organizational Behavior, Project Management for Information Technology, and Advanced Management Information Systems.

Earned a Bachelor's degree in Administration of Justice, covering topics such as Criminal Justice, Crime Prevention, and Forensic Science. The program provided a comprehensive understanding of the justice system and its various components.