Looking for a job

Jai Heera

@jaiheera

IT support specialist at Dewan Bahadur Padmarao Mudaliar Degree & P.G. College for Women, automating support tasks to cut manual work by 40%.

India

Message

At Dewan Bahadur Padmarao Mudaliar Degree & P.G. College for Women, I provide IT support for approximately 150 Windows and Linux systems across multiple blocks. I troubleshoot hardware, operating-system and connectivity issues for faculty, staff and other users.

I use PowerShell, Python and Bash to automate repetitive support activities, reducing manual work by approximately 40%. I also monitor systems with Zabbix, Grafana, Prometheus and Azure Monitor, and document incidents in Jira and Freshdesk.

Previously, I supported infrastructure and end-user computing at NetApp, OM Engineering and ACS Technologies. My experience includes Windows and Linux support, network troubleshooting, hardware maintenance and incident documentation.

Experience

Work history, roles, and key accomplishments

Current

System Programmer

Current

Dewan Bahadur Padmarao Mudaliar Degree & P.G. College for Wo

Apr 2022 - Present (4 years 6 months)

Provide IT user support and troubleshooting for approximately 150 Windows and Linux systems. Diagnose and resolve hardware, software, and connectivity issues, and maintain system health and documentation.

Windows Linux MacOS TCP IP DNS DHCP VPN VLAN Active Directory Entra ID Group Policy Microsoft 365 Jira Freshdesk PowerShell Python BASH Zabbix Grafana Prometheus azure monitor VMware ESXi Hyper V Proxmox KVM LVM NetApp

Operations Support Analyst

NetApp

Mar 2021 - Jan 2022 (10 months)

Supported operational activities involving infrastructure systems, technical issues, and service requests. Investigated system and connectivity issues and maintained technical records.

Infrastructure Support Troubleshooting Escalation Procedures Technical Documentation

IT Administrator

OM Engineering

Oct 2016 - Oct 2018 (2 years)

Provided day-to-day IT support for users, desktop systems, software, and network connectivity. Diagnosed hardware and software problems and coordinated maintenance activities.

Windows Network Connectivity System Administration hardware troubleshooting Software Troubleshooting

Infrastructure Support Specialist

ACS Technologies

Apr 2014 - Sep 2016 (2 years 5 months)

Delivered technical support for infrastructure and end-user computing environments. Troubleshot Windows systems, hardware faults, software issues, and network connectivity problems.

Windows hardware troubleshooting Software Troubleshooting Network Connectivity System Maintenance Incident resolution