JSJaida Speight
@jaidaspeight
Dedicated customer service representative with over 6 years of experience.
ZimbabweWhat I'm looking for
I am a dedicated and adaptable professional with over six years of experience in customer service and call center roles. My journey began in the food service industry, where I honed my skills in managing high-volume customer interactions and developed a strong commitment to customer satisfaction. I have worked in various fast-paced environments, including Sonic Fast Food and Einstein Bagels, where I not only provided excellent service but also took on leadership roles, overseeing daily operations and training new employees.
In my most recent position at Golden Customer Care, I managed over 50 customer interactions daily, ensuring personalized and professional service. My ability to quickly learn new systems and technologies has allowed me to efficiently handle customer inquiries and upsell services. I pride myself on my attention to detail and my ability to maintain confidentiality while managing sensitive customer information. I am currently working at Cottonwood Heights Rec Center, where I continue to leverage my skills in customer service and operational management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cottonwood Heights Rec Center
Mar 2022 - Present (3 years 3 months)
Scheduled and managed pickleball reservations, ensuring smooth coordination for members. Assisted with billing and payment processing for monthly memberships, and managed incoming calls efficiently.
Customer Service Representative
Golden Customer Care
Nov 2019 - Present (5 years 7 months)
Managed 50+ customer interactions daily, delivering personalized, friendly, and professional service to ensure customer satisfaction and retention. Developed a strong knowledge of company products and services, allowing for quick and efficient responses to customer inquiries.
Customer Service Representative
Local Restaurant
Oct 2019 - Present (5 years 8 months)
Managed food prep, inventory, and adherence to health and safety guidelines across fast-paced environments. Handled cash transactions and assisted in opening and closing procedures.
Call Center Representative
Various Temp Positions
Jan 2018 - Present (7 years 5 months)
Trained in handling inbound and outbound customer service calls across different industries, assisting callers with inquiries related to Medicaid and Medicare. Navigated call center systems to document interactions and process requests efficiently.
Shift Leader
Einstein Bagels
Dec 2017 - Present (7 years 6 months)
Oversaw daily operations as a shift leader, ensuring smooth workflow and team coordination. Trained and mentored new employees, promoting efficiency and excellent customer service.
Customer Service Representative
Sonic Fast Food
Sep 2016 - Present (8 years 9 months)
Handled cash transactions and assisted in opening and closing procedures. Maintained high standards of cleanliness and organization while supporting a positive team dynamic.
Education
Degrees, certifications, and relevant coursework
GED Equivalent
High School Diploma, General Studies
Obtained a High School Diploma (GED Equivalent). Completed online coursework in Psychology, Communication & Debate, and Creative Writing.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United StatesJob categories
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