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Jaida Speight

@jaidaspeight

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Dedicated customer service representative with over 6 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that offers opportunities for growth and values teamwork.

I am a dedicated and adaptable professional with over six years of experience in customer service and call center roles. My journey began in the food service industry, where I honed my skills in managing high-volume customer interactions and developed a strong commitment to customer satisfaction. I have worked in various fast-paced environments, including Sonic Fast Food and Einstein Bagels, where I not only provided excellent service but also took on leadership roles, overseeing daily operations and training new employees.

In my most recent position at Golden Customer Care, I managed over 50 customer interactions daily, ensuring personalized and professional service. My ability to quickly learn new systems and technologies has allowed me to efficiently handle customer inquiries and upsell services. I pride myself on my attention to detail and my ability to maintain confidentiality while managing sensitive customer information. I am currently working at Cottonwood Heights Rec Center, where I continue to leverage my skills in customer service and operational management.

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Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Cottonwood Heights Rec Center

Mar 2022 - Present (3 years 8 months)

Scheduled and managed pickleball reservations, ensuring smooth coordination for members. Assisted with billing and payment processing for monthly memberships, and managed incoming calls efficiently.

Scheduling Billing Payment Processing Customer Service Communication

Customer Service Representative

Golden Customer Care

Nov 2019 - Present (6 years)

Managed 50+ customer interactions daily, delivering personalized, friendly, and professional service to ensure customer satisfaction and retention. Developed a strong knowledge of company products and services, allowing for quick and efficient responses to customer inquiries.

Customer Service Customer Satisfaction Product Knowledge

Customer Service Representative

Local Restaurant

Oct 2019 - Present (6 years 1 month)

Managed food prep, inventory, and adherence to health and safety guidelines across fast-paced environments. Handled cash transactions and assisted in opening and closing procedures.

Inventory Management Health and Safety Opening Procedures

Call Center Representative

Various Temp Positions

Jan 2018 - Present (7 years 10 months)

Trained in handling inbound and outbound customer service calls across different industries, assisting callers with inquiries related to Medicaid and Medicare. Navigated call center systems to document interactions and process requests efficiently.

Call Center Operations Outbound Calling Customer Service

Shift Leader

Einstein Bagels

Dec 2017 - Present (7 years 11 months)

Oversaw daily operations as a shift leader, ensuring smooth workflow and team coordination. Trained and mentored new employees, promoting efficiency and excellent customer service.

Operations Management Customer Service Team Coordination

Customer Service Representative

Sonic Fast Food

Sep 2016 - Present (9 years 2 months)

Handled cash transactions and assisted in opening and closing procedures. Maintained high standards of cleanliness and organization while supporting a positive team dynamic.

Customer Service Teamwork Opening Procedures