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Open to opportunities

Maria Balderrama

@mariabalderrama

Customer service professional with strong communication and problem-solving skills.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I'm a dedicated customer service professional with a strong background in effectively communicating with customers to understand their needs and provide appropriate solutions. My experience spans various roles, including call center representative and front-of-house server, where I honed my active listening and problem-solving skills. I pride myself on my ability to remain calm and empathetic while addressing customer complaints, ensuring a positive experience for all.

Throughout my career, I have demonstrated adaptability and time management skills, efficiently handling multiple inquiries and tasks simultaneously. My roles have required a deep understanding of products and services, allowing me to provide accurate information and recommendations to customers. I am passionate about creating a welcoming and supportive environment, which I believe is essential in any customer-facing role.

Experience

Work history, roles, and key accomplishments

UE

Delivery Partner

Uber Eats

May 2024 - Present (1 year 3 months)

Accepted and managed delivery requests, navigating to pick-up locations and confirming orders before delivery. Communicated with customers regarding order issues or special instructions, ensuring timely deliveries and reporting any problems.

PR

Wireless Retail Associate

Premium

May 2023 - Present (2 years 3 months)

Developed sales pitches to market products for three companies within a retail host environment, utilizing an announcement system for advertising. Navigated a virtual desktop platform to manage product inventory and trained other associates on sales techniques and customer needs.

HR

Front of House Server

Haru Ramen

Apr 2022 - Present (3 years 4 months)

Operated in a dining room setting, pleasantly and courteously interacting with customers. Cross-trained and coordinated scheduling with team members to ensure seamless service, while strictly following all cash, security, inventory, and labor policies.

CM

Front of House Server

Carlos Miguels

Jan 2021 - Present (4 years 7 months)

Ensured adherence to all safety and sanitation policies for food and beverage handling, upholding proper health standards. Displayed enthusiasm and knowledge of the restaurant's menu, consistently providing professional, friendly, and engaging service.

FS

Provider Service Representative

FirstSource Solutions

Apr 2020 - Present (5 years 4 months)

Managed calls for employer groups, updating subscriber contract information and utilizing active listening to provide quality service to healthcare providers. Filed claims and quoted accurate healthcare benefit information, while strictly complying with confidential information policies.

LR

Call Center Representative

Luce Research

Sep 2018 - Present (6 years 11 months)

Conducted cold calls across various regions to gather data, actively listening and responding to participants' opinions and statements. Fluently read verbatim political statements, demonstrating an understanding of diverse viewpoints and tolerance for global topics.

Education

Degrees, certifications, and relevant coursework

Maria hasn't added their education

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Tech stack

Software and tools used professionally

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Maria Balderrama - Delivery Partner - Uber Eats | Himalayas