Open to opportunities

Brina Gamez

@brinagamez

Message

Sales Associate who drives store sales and customer satisfaction through persuasive communication and problem-solving.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can drive sales, use persuasive product knowledge, and solve problems quickly—while working with a supportive team that values service excellence and consistent performance.

I’m a diligent Sales Associate with a solid background in retail sales and customer engagement. I’ve demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge.

In my current role, I maintain a calm demeanor in busy, high-stress situations while professionally managing issues. I solve customer challenges by offering relevant products and services, educate clients on current promotional offerings, and consistently achieve monthly sales targets using effective sales strategies.

Earlier, I built strong customer service skills through roles as a Customer Service Representative and Retail/Customer Service Representative. I used active listening to develop rapport, kept detailed records of customer interactions and transactions, resolved disputes or conflicts professionally, and supported retail operations like inventory control and visual presentation.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Salelytics

Oct 2024 - Present (1 year 9 months)

Managed customer needs in high-stress situations and drove store sales by recommending relevant products and services. Educated clients on promotions and consistently met monthly sales targets through strong product knowledge and selling strategies.

Customer Engagement Retail Sales Product Knowledge Sales Targets Sales Strategy Upselling Customer Service Problem Solving Service Excellence Appointment Coordination

Customer Service Representative

InnoSource

Mar 2021 - Apr 2024 (3 years 1 month)

Responded to customer requests and resolved disputes while maintaining professionalism under pressure. Maintained detailed interaction and transaction records and used active listening to build rapport and improve retention.

Customer Service Dispute Resolution Active Listening Service Excellence Documentation Problem Solving

Retail/Customer Service Representative

T.J. Maxx

Oct 2019 - Jan 2021 (1 year 3 months)

Provided customer service by addressing concerns, answering questions, and supporting retail operations before leaving job sites. Performed tasks across sales, customer service, inventory control, and visual presentation, and trained new employees on company policies and best practices.

Retail Operations Customer Service Inventory Control Visual Presentation Service Excellence Customer Engagement Training Problem Solving

Server/Cocktail Waitress

Buffalo Wild Wings

Jul 2014 - Nov 2018 (4 years 4 months)

Served food and beverages while multitasking across multiple tables to maintain service quality. Built relationships with regular customers and kept the dining area clean and orderly for a positive guest experience.

Multitasking Guest Service Customer Engagement Service Excellence