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Jaheda AkterJA
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Jaheda Akter

@jahedaakter

I deliver customer support and call center service across technology companies.

Bangladesh
Message

What I'm looking for

I'm looking for a responsible position in a competitive, challenging, and well-structured organization where I can contribute my experience, skills, and abilities while helping improve organizational efficiency.

I've supported customers as a Call Center Executive at Wind Mill Technology, Skytec, Nextzen L.T.D, and currently RKR.BD.

Across these roles, I've built experience handling customer communication in technology-focused environments. I communicate in Bangla, English, and Hindi.

I'm looking to contribute my working experience, educational proficiency, skills, abilities, and potentialities in a responsible role at a well-structured organization.

Experience

Work history, roles, and key accomplishments

RK
Current

Call Center Executive

RKR.BD

Currently working as a Call Center Executive, handling customer interactions and support.

SK

Call Center Executive

Skytec

Worked as a Call Center Executive for 3 months, handling customer interactions and support.

WT

Call Center Executive

Wind Mill Technology

Worked as a Call Center Executive for 8 months, handling customer interactions and support.

NL

Call Center Executive

Nextzen L.T.D

Worked as a Call Center Executive for 5 months, handling customer interactions and support.

Education

Degrees, certifications, and relevant coursework

BH

Bharateswari Homes

Secondary School Certificate, General Education

Grade: 3.25

Completed Secondary School Certificate (S.S.C) from Bharateswari Homes under Dhaka Board with a result of 3.25 out of 5.00.

PC

Panchagarh Mohila College

Higher Secondary School Certificate, General Education

Grade: 4.28

Completed Higher Secondary School Certificate (H.S.C) from Panchagarh Mohila College under Rajshahi Board with a result of 4.28 out of 5.00.

NU

Northern University

Bachelor of Laws, Law

Grade: 3.30

Completed Bachelor of Law (L.L.B) from Northern University with a result of 3.30 out of 4.00.

Tech stack

Software and tools used professionally

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