Open to opportunities

Jagdeep Bhatti

@jagdeepbhatti

Message

I am a seasoned customer support executive driving client satisfaction and efficient escalation resolution.

India

Message

What I'm looking for

I seek a customer support role where I can lead teams, manage escalations, implement AI-driven improvements, and drive satisfaction and retention in a collaborative, growth-oriented company.

I am a seasoned customer support executive with a track record of fostering strong client relationships, resolving complex escalations as SPOC, and improving customer experience through process optimization. At ADDA247 I led support initiatives, monitored satisfaction via surveys and earned the BAR RAISER AWARD for best annual performance.

I also bring hands-on sales experience from the automotive sector and practical training in AI tools and ChatGPT to drive productivity, automation, and team training across support functions.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Executive

ADDA247

Mar 2023 - Jun 2025 (2 years 3 months)

Managed customer inquiries and served as single point of contact for escalations, ensuring responses within standard SLAs. Monitored satisfaction via surveys and follow-ups to maintain service quality and operational efficiency.

Customer Support Escalation Management Process Optimization Team Leadership Customer Satisfaction

Sales Executive

Majestic Hyundai

Jan 2022 - Feb 2023 (1 year 1 month)

Advised customers on vehicle purchases and provided post-sale service to improve retention and satisfaction. Collaborated with finance and service departments to streamline sales-to-delivery processes.

Sales Customer Service Post Sales Cross Functional Collaboration Finance Liaison Customer Relationship Management