Vinod Nayak
@vinodnayak
Customer support specialist with strong email support and problem-solving skills.
What I'm looking for
I am a motivated, detail-oriented customer support specialist with hands-on experience managing email support for sales, service, orders, payments, refunds and escalations. I consistently delivered timely, clear responses and coordinated with internal teams to resolve customer issues efficiently.
I hold a BA in Economics and practical experience at two service organizations where I handled customer communications for major clients and apps. I bring basic computer skills, familiarity with digital marketing and generative AI concepts, strong problem-solving, and a commitment to continuous learning and contributing to organizational growth.
Experience
Work history, roles, and key accomplishments
Email Customer Support
Digitide Solutions Limited
Apr 2025 - Oct 2025 (6 months)
Handled TVS Motor sales and service customer support emails, coordinated escalations with internal departments, and provided clear, timely resolutions to reduce response delays.
Email Customer Support
HRH Next Service Limited
Jan 2025 - Apr 2025 (3 months)
Managed POP App orders and payments support emails, resolved delivery and refund queries, and delivered prompt, accurate responses during a company process shutdown.
Education
Degrees, certifications, and relevant coursework
Gulbarga University
Bachelor of Arts, Economics
Grade: 75.21%
Completed a Bachelor of Arts in Economics with a percentage of 75.21% in 2023.
Sri H. R. Gaviyappa Memorial College, Gangavathi
PUC, Pre-University (PUC)
Grade: 78%
Completed Pre-University Course (PUC) with a percentage of 78% in 2020.
Morarji Desai Residential School, Kanakagiri
SSLC, Secondary Education
Grade: 75.04%
Completed Secondary School Leaving Certificate (SSLC) with a percentage of 75.04% in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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