At switrus holidays pvt. ltd., I managed branch operations across travel sales, visa services, and customer service for B2B and B2C customers. I identified opportunities in business processes and delivered regional sales targets.
At Shipra Travels pvt. ltd., I managed sales, quality, customer service, and back-office operations. I implemented sales strategies, increased revenue by 26%, and developed operating procedures for operations and support teams.
At Jaamin Travels, I worked on process transformation and transition management, implemented sales strategies, and developed operating procedures. My projects included revenue growth, chargeback control, process streamlining, and transition management.
At Fareportal India pvt. ltd., I progressed through support, sales, and operations roles. I contributed to revenue and conversion improvements, transition management, customer satisfaction initiatives, and travel sales across flights, hotels, cars, holiday packages, and insurance.
