Open to opportunities

Jade Wright

@jadewright

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Customer-focused service professional with 10+ years in hospitality and administration.

Canada

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What I'm looking for

I seek a people-focused role where I can use my customer service, administrative, and property-management skills to improve client experiences, contribute to a collaborative team, and grow into increased responsibility.

I am a customer-focused professional with over 10 years of combined experience in customer service, administration, sales, and resident services. I consistently deliver attentive, reliable service in fast-paced environments, from in-flight care to front-desk and property management roles.

Throughout my career I have managed tenant relations, leasing administration, CRM-driven customer support, and executive administrative tasks, and I am skilled with Salesforce, Microsoft Dynamics 365, Zendesk, Yardi, and Microsoft Office. I have a Certificate in Internet and Digital Marketing and a Diploma in Business Management, which support my operational and communication strengths.

I bring strong interpersonal skills, clear communication, and an organized approach to multitasking and relationship-building. I aim to create positive customer and tenant experiences, improve processes, and contribute proactively to team success.

Experience

Work history, roles, and key accomplishments

Resident Services Agent

Concert Properties

Oct 2024 - Dec 2025 (1 year 2 months)

Served as primary tenant contact handling leasing, rent collection, legal notices (N1, N4), maintenance coordination, move-in inspections, and tenant events to maintain high resident satisfaction.

Tenant Relations Lease Administration Rent Collection Notices Property Maintenance Coordination Yardi Event Planning Customer Service

Flight Attendant

Air Canada

Oct 2022 - Oct 2024 (2 years)

Delivered high-quality in-flight customer service, managed service delivery and medical/emergency situations, and received passenger and supervisor commendations for reliability and care.

Customer Service In Flight Safety Emergency Response Team Collaboration Communication

Customer Service Agent

JD Sports Canada

May 2021 - Aug 2023 (2 years 3 months)

Provided multi-channel customer support using Salesforce and Zendesk, handled orders, returns, and escalations, and helped improve team processes to enhance customer experience.

Salesforce Zendesk Order Management Returns Customer Escalation Process Improvement

Customer Service Representative

Lowe’s Canada

Feb 2019 - Apr 2021 (2 years 2 months)

Assisted customers with product information, installations, and account issues using Salesforce and Microsoft Dynamics 365, managing credits and price matches to resolve inquiries efficiently.

Salesforce Microsoft Dynamics 365 Customer Support Product Knowledge Cross Functional Collaboration

Receptionist & Administrative Assistant

ACI World

Aug 2017 - Jan 2019 (1 year 5 months)

Managed reception duties, executive calendars, travel arrangements, filing systems, and correspondence to improve office efficiency and stakeholder relations.

Reception Calendar Management Travel Coordination Office Administration Microsoft Office

Flight Attendant

WestJet Airlines

Jul 2015 - Jul 2017 (2 years)

Provided attentive in-flight service, managed safety procedures and emergency responses, and maintained detailed flight records while earning commendations for service excellence.

Customer Service In Flight Safety Emergency Response Record keeping Teamwork Communication

Customer Service Associate

Aragon Marketing Group

Nov 2009 - Dec 2014 (5 years 1 month)

Handled high-volume inbound calls and emails, resolved complaints, maintained CRM records, and collaborated to streamline processes that improved service levels.

CRM Complaint Resolution Process Improvement Product Knowledge