Adanna Emeka-Agu

I am a customer service professional with over five years of experience delivering exceptional support and building strong interpersonal relationships. I consistently manage high call volumes while maintaining a positive attitude and a 95% customer satisfaction rating.

I have a proven track record improving customer retention and loyalty—implementing onboarding and recognition initiatives that boosted retention and reduced churn by up to 30%. I use CRM tools and Google Workspace to track interactions and surface insights for continuous improvement.

In client-facing roles I developed engagement programs and internal surveys that identified customer pain points and informed targeted retention strategies, contributing to revenue growth and improved compliance and efficiency.

I hold a B.Sc. in Business Administration (Human Resource Management) and bring a strategic, adaptable approach to problem solving, upselling, conflict resolution, and process optimization.