Open to opportunities

Mel Gale

@melgale

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Customer-focused Virtual Assistant skilled in support, troubleshooting, and appointment setting.

Zimbabwe

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What I'm looking for

I’m looking for a Virtual Assistant role where I can bring customer satisfaction, resolve issues quickly, and exceed expectations through strong communication, email/chat support, appointment setting, and proactive problem-solving.

I’m a highly motivated Virtual Assistant with years of customer service and technical support experience, assisting customers with phone activation, phone replacements, and account and billing inquiries while troubleshooting cable, internet, and phone service issues. I bring a proactive, satisfaction-first approach—using email and chat support, cold calling, and back office support to resolve concerns and exceed expectations.

I also support lead generation and retention through appointment setting, pitch and promotion of services, and bundle services to prevent cancellation. I’m confident in patient intake, responding via SMS and call, data entry, and monitoring and enforcing copyright and trademark rights to safeguard branding on e-commerce platforms.

Experience

Work history, roles, and key accomplishments

Data Entry Specialist

Marine Transportation

Mar 2024 - Mar 2026 (2 years)

Performed data entry work and monitored enforcement of copyright and trademark rights to safeguard clients’ branding on e-commerce platforms. Supported ongoing protection of client branding through compliance-focused monitoring.

Data Entry Brand Protection

Retention Specialist

Aventus Inc

Apr 2022 - Nov 2022 (7 months)

Served as a retention specialist and email support for Check People by responding to customer inquiries. Worked to prevent customers from cancelling their service.

Customer Retention Email Support Cancellations Respondent Inquiries Customer Service

Appointment Setter

Virtual Bridge

Aug 2021 - Mar 2022 (7 months)

Worked as a Lead Clicker for real estate by calling potential property sellers and contacting realtors to generate leads. Conducted appointment setting through outreach and cold calling for lead generation services.

Appointment Setting Cold Calling Lead Generation Property Seller Contacting

Back Office Support Specialist

Concentrix

Aug 2016 - Aug 2021 (5 years)

Supported Time Warner Cable/Spectrum/Comcast customers by handling back office customer service, technical support, sales, and data entry. Assisted with billing concerns and patient intake while pitching and promoting services, including bundle offers to help reduce cancellations.

Back Office Support Customer Service Technical Support Sales Support Data Entry Patient Intake Billing Support Customer Retention

Customer Service Rep

Teleperformance

Sep 2014 - Jan 2016 (1 year 4 months)

Provided customer service for Time Warner Cable/Spectrum, handling cold calling and resolving service concerns. Supported customers via email and chat to troubleshoot cable, internet, and phone issues and address billing questions.

Customer Service Cold Calling Email Support Chat Support Technical Support Cable Internet Phone Troubleshooting Billing Support

Customer Service Support

Panasiatic Solution

Nov 2011 - Mar 2014 (2 years 4 months)

Assisted Straight Talk/TracFone customers with phone activation, replacements, troubleshooting, and account or general inquiries. Delivered customer service and technical support to resolve phone and service issues.

Customer Service Technical Support Phone Replacement Support Troubleshooting Customer Support