Jadaya Hughley
@jadayahughley
I resolve customer support issues, troubleshoot platforms, and manage accurate service records in fast-paced environments.
United StatesWhat I'm looking for
I've supported ACT school administrators through Intelogix, scheduling testing sessions, troubleshooting platform access, managing tickets, and protecting confidential student information.
Across remote support, healthcare, retail leadership, and security roles, I've delivered accurate solutions while managing competing priorities. At Banter by Piercing Pagoda, I supervised daily store operations, trained sales associates, managed inventory, and processed POS transactions.
I've also supported patient care at Advanced Healthcare & Injury Center, maintaining HIPAA-compliant records and assisting with rehabilitation activities. As a freelance captioner for REV.com, I create accessible captions and transcriptions with over 99% accuracy.
I'm focused on clear communication, technical troubleshooting, compliance, and creating positive customer experiences.
Experience
Work history, roles, and key accomplishments
Freelance Captioner
REV.com
Jan 2025 - Present (1 year 8 months)
Provides accurate and timely captions for various media formats, maintaining a high accuracy rate of over 99% and meeting tight deadlines for clients.
Remote Customer Service Rep
Intelogix/ACT.org
Jan 2026 - Apr 2026 (3 months)
Assisted school administrators with scheduling and setting up ACT testing sessions remotely, provided technical support, and maintained accurate records of support requests and resolutions.
Game Master/Game Hostess
Escapeology
Sep 2024 - Mar 2025 (6 months)
Facilitated immersive escape room experiences by guiding players, monitoring progress, and offering strategic hints, while providing excellent customer service.
Assistant Manager/Key Holder/Lead Sales Rep
Banter by Piercing Pagoda
Sep 2023 - Feb 2025 (1 year 5 months)
Supervised daily store operations, managed and trained sales associates, ensured compliance with policies, and oversaw inventory management and sales transactions.
Security Officer
Airborne Security
Apr 2023 - Dec 2023 (8 months)
Monitored premises through surveillance and patrolling, enforced company policies, and prepared detailed reports documenting incidents and daily activities.
Medical Assembler
The Reserves Network/BioTouch
Jun 2022 - Mar 2023 (9 months)
Assembled and inspected medical devices, followed detailed instructions, conducted quality control checks, and adhered to cleanliness and safety protocols.
Medical Assistant / Rehab Tech
Advanced Healthcare & Injury Center
Mar 2021 - May 2022 (1 year 2 months)
Assisted physicians with patient examinations, provided direct patient care during rehabilitation, managed patient records, and administered treatments following protocols.
Education
Degrees, certifications, and relevant coursework
South University
Bachelor of Science, Paralegal Studies
Pursuing a Bachelor of Science in Paralegal Studies, expected to complete in April 2026.
Independence University
Associate of Occupational Studies, Medical Assistance
Earned an Associate of Occupational Studies in Medical Assistance in 2021.
Spencer High School
High School Diploma, General Studies
Completed high school education and received a diploma in 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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